Product Owner, Reservations Technology

How you'll help us Keep Climbing (overview & key responsibilities)

Now is an exciting time to be part of Delta's Reservations Technology and Innovation team as we redefine customer and employee experiences by setting new technology standards for thousands of Reservations and Care employees. We are seeking a Product Owner Specialist to support product development and improvements in our primary Sales and Service digital platforms for our Reservations specialists.

Responsibilities(not comprehensive):

• Provide leadership and direction to Analysts in reviewing,communicating, and translating business needs for both technical andnon-technical audiences and stakeholders

• Direct the work of squad/pods within Information Technologyto prioritize the sprint backlog, balancing requirements of businessstakeholders

• Directly work with internal and external design resources tocreate UX/UI experiences to support new product functionality for bothinformational and transactional customer needs

• Collaborate with other Product Owners, Product Managers, andstakeholders to refine features and stories and accept completed stories,ensuring they meet all predefined criteria

• Coordinate with other Product Owners across the organizationto align cross-squad efforts and maintain coherence in product development

• Translate product development goals into requirementsincluding features user stories, and acceptance test criteria

• Attend regular ceremonies with the Information Technologyteam including backlog grooming, sprint planning, daily standups, sprintreview/demos, and retrospectives

• Identify and communicate opportunities to increase revenue,customer satisfaction, employee satisfaction, and operational efficiency

• Provide regular status reports to key stakeholders,sponsors, project managers, and others involved in the project

• Play an integral role in engagement, communication, changemanagement, feedback loops, and overall leadership visibility across the system

• Develop both strategic and tactical plans that create asafety-conscious environment resulting in employee safety and wellbeing

Additional Responsibilities:

• Take ownership of writing user stories and ensure theyclearly convey the required functionality to the IT development teams

• Actively participate in all squad ceremonies, includingsprint demos, planning, and retrospectives

• Provide continuous feedback during sprint demos and leaddiscussions to ensure effective iterations of product features

• Maintain open lines of communication with stakeholders toreview product progress and outcomes

• Work closely with stakeholders and Product Managers tocontribute to the overarching product vision and strategy with data-backedideation and iterative solutioning

• Champion agile methodologies within the squad, promotingbest practices and continuous improvement

• Utilize tools like Agility and Aha! for effective projectmanagement and ensure data hygiene to track progress accurately

What you need to succeed (minimum qualifications)

• Agile Product Management training and experience

• Proven experience as a Product Owner (or similar role), in adynamic agile environment

• Demonstrated initiative and ability to manage multiplepriorities

• Proficiency in written and oral communications and abilityto produce concise, relevant, documents and presentations

• Curious mindset, willing to ask "why" until root causes ofuse cases are identified

• Must be performing satisfactorily in present position

• Consistently prioritizes safety and security of self,others, and personal data

• Embraces diverse people, thinking, and styles

• Possesses a high school diploma, GED, or high schoolequivalency

• Is at least 18 years of age and has authorization to work inthe United States

What will give you a competitive edge (preferred qualifications)

• Strong understanding of agile practices and principles, witha certification in Agile methodology preferred

• Experience with internal and external facing channels

• Experience with digital.ai (Agility/VersionOne) or Jira

• A background in Aviation

• Reservations experience/ticketing

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary,industry-leading pro?t sharing program, and performanceincentives

• 401(k) with generous companycontributions up to 9%

• New hires are eligible for upto 2-weeks of vacation. This is earned for use in the following vacationyear (April 1 - March 31)

• In addition to vacation, newhires are eligible for up to 56 hours of paid personal time within a12-month period

• 10 paid holidays per calendaryear

• Birthing parents are eligiblefor 12-weeks of paid maternity/parental leave

• Non-birthing parents areeligible for 2-weeks of paid parental leave

• Comprehensive health bene?tsincluding medical, dental, vision, short/long term disability and lifeinsurance bene?ts

• Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with loved onesin all stages

• Holistic Wellbeing programsto support physical, emotional, social, and financial health, includingaccess to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health

• Domestic and Internationalspace-available flight privileges for employees and eligible familymembers

• Career development programsto achieve your long-term career goals

• World-wide partnerships toengage in community service and innovative goals created to focus onsustainability and reducing our carbon footprint

• Business Resource Groupscreated to connect employees with common interests to promote inclusion,provide perspective and help implement strategies

• Recognition rewards andawards through the platform Unstoppable Together

• Access to over 500 discounts,specialty savings and voluntary benefits through Deltaperks such as carand hotel rentals and auto, home, and pet insurance, legal services, andchildcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here