General Manager

General Manager

Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond.

The General Manager is responsible for overseeing all facets of restaurant operations, including staff management, financial oversight, customer service, inventory control, regulatory compliance, and the overall quality and profitability of the location. This role requires a combination of leadership, operational expertise, and strong customer service skills. The General Manager also serves as a brand ambassador and partner at our Shake Shack locations.

Staff Management

• Train, and supervise a diverse team, including cooks and support staff
• Work with the client to provide constructive feedback, and address employee issues
• Enforce disciplinary measures when necessary

Financial Oversight

• Develop and manage the location's budget, tracking revenue, cost of goods sold, labor expenses, and other costs
• Analyze sales trends to identify opportunities to improve profitability
• Manage inventory of food, beverages, and supplies to minimize waste

Operations Management

• Ensure smooth day-to-day operations while adhering to health and safety regulations
• Monitor service quality and customer satisfaction
• Address customer complaints promptly and professionally
• Implement and uphold quality control standards for food and beverage preparation

Compliance and Regulations

• Ensure compliance with all local, state, and federal laws concerning food safety and labor practices
• Maintain accurate documentation for permits and licenses
• Daily compliance checks to meet brand standard expectations

Required Skills and Qualifications

• Proven experience in concessions management with a successful operational track record
• Strong leadership and supervisory skills, with the ability to motivate and manage a diverse team union team.
• Excellent customer service skills with a focus on guest satisfaction
• Financial proficiency, including sales entries, commissions and forecasting
• Familiarity with POS systems
• Flexibility to work varied hours, including evenings, weekends, and holidays

Union Square Events is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis.

Union Square Events maintains a drug-free workplace.

Req ID: 1559202