Airport Security Systems Assistant I

Job Description

Salary range: $42,582-$60,000

Posting expires: May 28, 2026

General Description and Classification Standards:

The Airport Security Systems Assistant I supports airport security and compliance by processing TSA-required credentials for employees, tenants, airlines, concessionaires, and contractors needing access to the Security Identification Display Area (SIDA) and/or Air Operations Area (AOA) at Hartsfield-Jackson Atlanta International Airport (ATL). This position verifies identity and documentation, completes badging workflows, issues access media, maintains secure records, and provides customer service in a fast-paced, highly regulated environment.

Supervision Received:
This position is supported by the Airport Security Systems Assistant II (Lead) classification, which provides lead direction for this role. The position reports to the Airport Security Representative - Credentialing Supervisor and does not exercise supervisory responsibilities. Work is performed under close supervision and is evaluated through direct observation, quality reviews, performance metrics, and periodic audits to ensure accuracy, compliance, and adherence to customer service standards.

Responsibilities

Essential Duties and Responsibilities:
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.
• Processes SIDA/AOA badging transactions, including new badges, renewals, modifications, replacements, and terminations.
• Verifies applicant identity and eligibility by reviewing required documentation and forms in accordance with TSA and airport policies.
• Conducts applicant intake and enrollment by collecting forms, capturing photos, completing fingerprint/biometric enrollment as applicable, and obtaining required acknowledgements.
• Manages customer traffic to maintain orderly queue flow and service standards.
• Issues, activates, updates, suspends, and revokes badges and access privileges in the badging/access control system in accordance with policy.
• Provides clear instructions to applicants and sponsoring employers regarding requirements, timelines, training prerequisites, and next steps.
• Maintains accurate, audit-ready records and ensures proper retention and confidentiality of sensitive and personally identifiable information (PII).
• Reconciles and safeguards badge stock, credential printers, and other secure materials; immediately reports discrepancies, loss, or suspected misuse.
• Responds to access issues, system errors, and applicant inquiries; troubleshoots basic problems and escalates issues as appropriate.
• Supports compliance activities, reporting, and audits by producing required documentation and transaction logs upon request.
• Ensures adherence to all security procedures for controlled areas containing PII, maintaining the security and compliance of the Credentialing Office.
• May perform other duties as assigned.
The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.
• Knowledge of airport security, credentialing, compliance, and customer service practices in a regulated environment.
• Knowledge of procedures for safeguarding sensitive records, access media, badge stock, controlled materials, and personally identifiable information (PII).
• Skill in using computers, modern office suite software, data entry systems, credentialing equipment, cameras, scanners, printers, fingerprinting equipment, and biometric devices.
• Skill in accurate document review, data entry, recordkeeping, and transaction processing under time-sensitive conditions.
• Ability to communicate clearly with applicants, sponsoring employers, coworkers, and leadership regarding requirements, timelines, training prerequisites, and next steps.
• Ability to remain professional and calm with difficult customers and while managing high-volume customer traffic.
• Ability to work within established procedures and written instructions, maintain confidentiality, and escalate non-routine issues, discrepancies, access errors, customer disputes, or potential security violations.
• Ability to collaborate with team members, document outcomes clearly, and support audits and compliance reporting.

Qualifications

Minimum Qualifications:
Education and Experience -

• High school diploma or equivalent is required.
• Minimum two (2) years of directly related professional data entry operations and customer service experience in an administrative, compliance, customer service, records, or security-related role is required.

Licensures and Certifications - None required.
Preferred Requirements - Experience with vetting and airport credentialing; experience with identity verification, background check workflows, and/or biometric enrollment; Airport Certified Employee (ACE) - Trusted Agent Certification; and typing proficiency of 35 WPM with attention to accuracy are preferred.

Work Environment:
• On-site work at Hartsfield-Jackson Atlanta International Airport (ATL) in a fast-paced, public-facing environment with strict security protocols and consistently high customer volume.
• Must be available to work any shift and may be assigned any day or hours based on operational need; schedules may change with business needs.
• Requires remaining in a stationary position for extended periods and moving or traversing between locations as needed to assist customers, operate equipment, and perform office-related tasks.
• Requires constant verbal communication and listening in person to provide services, explain requirements, answer questions, and enforce security procedures.
• Requires close visual attention to review identification documents, forms, computer screens, badge information, and biometric equipment for accuracy.
• Requires frequent and repetitive use of computers, data entry systems, office and credentialing equipment, including cameras, scanners, printers, fingerprinting equipment, and biometric devices.
• Requires handling, fingering, grasping, reaching, and movement of documents, badge stock, files, printer supplies, paper, records, and other office materials.
• Requires the ability to maintain focus, accuracy, security awareness, and attention to detail while processing a high volume of transactions in a security-sensitive environment.

Lifting Requirements:
Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. This position may require lifting and moving supplies up to approximately 25 pounds, including badge stock, printer supplies, paper, records, files, and other office materials to support routine credentialing operations, research, and audit activities.

It is the policy of the City of Atlanta (COA) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, gender identity, marital status, veteran status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.