Business Systems Analyst I

Business Systems Analyst I (S)

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The Business Systems Analyst I supports the North Carolina Child Support Services program by researching, testing, and improving statewide systems used for child support case management and financial operations. Working within the Systems and User Support Unit, the position resolves system issues, develops and documents business requirements, and assists with the design and modification of applications that support child support functions. This role participates in development and testing activities for system enhancements and integrated applications, including data warehouse and web-based tools. Collaboration with technical leads, partners, and management is essential for planning and implementing system changes. The position also monitors system performance and conducts quality assurance reviews to maintain reliability and prevent production interruptions.

Key duties include:

• Research and test issues affecting ACTS, federal and state child support portals, and web applications.
• Lead or participate in business requirement-gathering sessions for system enhancements.
• Develop and document business requirements and draft system specifications for new or modified programs.
• Analyze and modify existing applications to ensure alignment with applicable child support program standards.
• Draft detailed test plans and perform testing for system changes and enhancements.
• Participate in User Acceptance Testing for changes to the child support system and integrated applications.
• Support development and testing for data warehouse functions and other systems interfacing with child support programs.
• Research and test web-related production support tickets using system ticketing software.
• Participate in planning sessions with partners, technical leads, and management for system modifications.
• Perform quality assurance reviews to ensure adherence to established procedures and standards.
• Monitor system performance to identify issues and prevent production interruptions.

Salary Grade Range: $57,983.00 - $101,470.00

Recruitment Range: $57,983.00 - $60,471.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/Management Preferences are not required. Applicants who possess the following skills are preferred:

• Intermediate-level program expertise demonstrated through hands-on experience working with multiple components of the North Carolina Child Support Services program or other social service programs.
• Strong analytical proficiency demonstrated through researching, interpreting, and applying Federal and State child support laws when assessing system behavior and program requirements.
• Proven operational skill using the Automated Collection and Tracking System (ACTS) demonstrated through navigating cases, troubleshooting system issues, and supporting child support program functions.
• Intermediate technical proficiency with Microsoft Office Suite demonstrated through preparing documentation, organizing data, and supporting analysis for system enhancements and testing activities.
• Demonstrated experience evaluating automated system processes through researching, testing, and validating system behaviors across portals, data warehouse interfaces, and ticket-based support workflows.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is A Hybrid Work Option

About the Division of Social Services (DSS): The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

About the Child Support Services (CSS): The Child Support Services (CSS) Program was created to help establish and collect child support, and in North Carolina it is administered by the Department of Health and Human Services, Division of Social Services. Local CSS offices across all counties provide services that include locating noncustodial parents, establishing paternity, setting support obligations, collecting and distributing payments, and enforcing support orders.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS:

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor's Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service, please visit the NACES membership website at

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans' and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate