NOC Analyst

Job Description

NOC Analyst – Tier 2 | Annapolis, MD | Onsite

MSR Technology Group is hiring an experienced NOC Analyst for a long-term contract opportunity with potential Contract-to-Hire .

Location: Annapolis, MD – 100% Onsite

Pay: $35/hr W2 + Benefits

Shift: 11:00 PM – 7:30 AM EST | Mid/Overnight Shift

Schedule: 24x7x365 operation – weekends & holidays may be required

Contract: Long-Term | Contract-to-Hire possible

Education: HS Diploma/GED + 2 years relevant experience OR Associate degree + 1–2 years relevant experience

What You’ll Do

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• Monitor and troubleshoot IP networks, systems, routers, switches, firewalls, and circuits
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• Monitor network performance and coordinate with telecom providers for service restoration
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• Troubleshoot and resolve Tier 2 network/system incidents
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• Work with incident management tools and maintain accurate incident documentation
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• Troubleshoot Cisco devices, TCP/IP, HSRP and BGP
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• Support high-availability network and data communication environments
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• Escalate complex issues and collaborate with senior NOC/network engineers
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• Provide strong customer support while managing multiple incidents and priorities
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Required Skills

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• Network+ Certification
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• Strong knowledge of TCP/IP networking
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• Hands-on experience troubleshooting Cisco devices
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• Experience with HSRP/BGP
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• Understanding of ITIL/ITSM
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• Strong troubleshooting, communication, multitasking and attention-to-detail skills
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Preferred

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• CCNA
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• Remedy / Netcool
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• ServiceNow
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• Microsoft Office 365
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NOC Training

The selected candidate will be cross-trained across three NOC functions:

Transport | DataLink | Applications

Training will cover network monitoring, ground station/data-link systems, routers, circuits, firewalls and application/message -flow monitoring.

Interested candidates can send their resume to Sravan – View email address on ziprecruiter.com

MSR Technology Group is an Equal Opportunity Employer.