Print and/or promo products Project Coordinator/CSR

Customer Service Representative

We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for our customers and will play a crucial role in ensuring a positive customer experience. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for helping customers. This is a fast paced environment that you need to be able to multitask while keeping yourself organized.

Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Respond to customer inquiries via phone, email, and in-person.
• Process orders, handle payments, and manage transactions.
• Provide information about products and services, including pricing and availability.
• Resolve customer complaints and issues promptly and efficiently.
• Collaborate with the production team to ensure timely and accurate order fulfillment.
• Maintain a clean and organized work area.
• Assist with administrative tasks as needed.
• MUST be detail oriented.

Qualifications:

• Has ability to secure and maintain customer's trust and confidence.
• Handles all communications with customers in a professional and respectful manner.
• Strong analytical skills (break projects into steps or sets).
• Excellent writer and verbal skills.
• Experience with Microsoft Word, Power Point, and Excel preferred.
• Ability and willingness to learn new hardware and software techniques.
• Knowledge of printing and prepress requirements a plus.
• Has a proven record of customer service and/or sales.
• Possesses a solid knowledge of POS system and order entry processes.
• Excellent verbal and written communication skills, including grammar, spelling and punctuation.
• Design experience for internet and social media platforms a plus.
• Ability to multi-task, to productively utilize time and equipment. Ability to combine creativity with practical production mentality.

Benefits:

• Health insurance offered.
• Paid time off and holidays
• Simple IRA retirement plan
• Opportunities for career growth and advancement

Compensation: $17.00 - $21.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!