Digital Solutions Engineer

Digital Solutions Engineer

Summary: The Digital Solutions Engineer (DSE) is Stago's national subject-matter expert for middleware, connectivity, cybersecurity, and digital workflow optimization across our hemostasis portfolio. This role is pivotal to pre-sale success, seamless implementation, rapid escalations, and long-term digital adoption. You are the technical backbone of Stago's digital ecosystem, crafting best practices for middleware installations and leading the way on rule development, interface troubleshooting, and escalated digital issues. You partner with Training, Sales, Clinical Applications, Field Service, Product Management, and the SNA CSIRT team to ensure every customer is digitally enabled, digitally secure, and digitally confident. The DSE plays a national-impact role, improving field capability, reducing digital escalations, strengthening customer confidence, and shaping the next generation of Stago's digital products.

Essential Duties and Responsibilities:

• Middleware Installation & Configuration
• Rule Development & Optimization
• Support & Digital Escalation Leadership
• Implementation Leadership & Cross-Functional Collaboration
• Cybersecurity & Compliance Partnership
• Product Feedback, Innovation, and Pilot Leadership
• Documentation, Knowledge Sharing & Field Development

Education and/or Experience:

• Bachelor's degree in Computer Science, Medical Technology, Information Systems, Biomedical Engineering, or related field required plus 5+ years of experience in clinical diagnostics, middleware support, digital workflow design, technical IVD support, or support of digital products required
• To perform this job successfully, the individual should have a strong knowledge of Microsoft Office and a good working knowledge of Windows Server Operating Systems is preferred. The Individual should have intermediate level experience with Database administration skills are preferred, and the individual should have a general knowledge of Microsoft SQL Server and MySQL DBMS software. Computer network infrastructure and Windows networking skills are highly preferred
• Strong understanding of network configuration, connectivity, Windows OS, database structures, virtualization, and HL7/ASTM.
• Experience supporting digital tools in a clinical laboratory or IVD vendor setting
• Valid driver's license and passport with ability to travel domestically and/or globally.
• Up to 60% travel, including overnight and occasional international trips (Canada, France)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.