Sales Process Specialist

Responsibilities Candidates must live in the vicinity of the Research Triangle Park, NC or Chicagoland area. Preference will be given to NC applicants. Use knowledge and relationships from guiding post‑sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities. Coordinate post‑sale activities to ensure customers meet TIC certification requirements and product or service adoption timelines. Serve as single point of contact for post‑sales services and ongoing relationship support for assigned customer contacts. Build trust, transparency and loyalty with customer contacts; direct feedback internally when appropriate. Connect customer personnel to relevant UL personnel when applicable. Takes ownership of a variety of product, investment and technical issues and ensures complete resolution from the customer’s perspective. Support implementation and fulfillment teams to deliver solutions to customers post‑sale. Collaborate with internal resources until an issue is resolved and communicated to the customer. Build an internal UL problem‑solving network, work under moderate guidance and engage internal personnel to address problems and improve delivery. Qualifications High school diploma. 2+ years of Customer Service and/or Inside Sales experience. Business acumen and sufficient understanding of business sales processes. Highly organized and self‑directed. Strong communication and administrative skills. Proficient in MS Office (Word, PowerPoint, Excel, Outlook) and CRM software. Benefits Estimated annual compensation: $60,000 – $72,000, which includes a base salary of $50,000 and 100% of on‑target performance. Eligible for the UL Solutions Sales Incentive Plan with a target incentive of 20% of base salary paid quarterly, contingent on performance. Compensation is based on job‑related knowledge, skills, experience and geographical location. Health benefits include medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings via 401(K). Full‑time employees receive paid time off: vacation (15 days), holidays (12 days) and sick time (72 hours). Equal Employment Opportunity UL LLC has been and will continue to be an equal opportunity employer. Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law. #J-18808-Ljbffr