Commercial Services Move Coordinator

Move Coordinator

Are you a highly organized professional who enjoys helping people, solving problems, and creating outstanding customer experiences? We are seeking a customer-focused Move Coordinator to join our growing team. In this role, you will be the primary point of contact for customers throughout their relocation journey, ensuring every move is seamless, well-coordinated, and stress-free.

If you thrive in a fast-paced environment, enjoy building relationships, and take pride in delivering exceptional service, we'd love to hear from you. Please note: This is an in-office position and is not eligible for remote work.

What You'll Do

As a Move Coordinator, you'll play a critical role in ensuring every customer receives proactive communication and personalized support from start to finish.

Customer Experience & Communication

• Serve as the main point of contact for customers throughout the relocation process.
• Build strong customer relationships through timely, professional, and proactive communication.
• Guide customers through each phase of their move and address questions or concerns.
• Partner with internal teams to ensure customer expectations are met and exceeded.

Coordination & Logistics

• Coordinate all aspects of client scheduling throughout the relocation process, providing exceptional customer service and keeping all parties informed of key dates and updates.
• Schedule and oversee third-party services with approved vendors.
• Enter and manage move orders accurately within company systems.
• Communicate critical move details to all parties to ensure smooth execution.

Administrative Support

• Maintain accurate customer files and job documentation.
• Ensure all required paperwork and customer authorizations are completed and submitted.
• Provide administrative and operational support to the sales team.
• Assist with issue resolution by collaborating with operations and management.

What We're Looking For

Required Skills

• Excellent customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Exceptional organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a proactive mindset.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications

• Experience in customer service, account coordination, logistics, relocation services, project coordination, or related fields.
• Experience scheduling appointments and coordinating vendors.
• Familiarity with project management or move management software.
• Knowledge of commercial relocation services and industry best practices.

Why Join Us?

We believe great customer experiences start with great employees. When you join our team, you'll enjoy:

• Competitive compensation
• Comprehensive health, dental, and retirement benefits
• A supportive, collaborative, team-oriented culture
• Opportunities to develop your customer service, project coordination, and logistics expertise
• The chance to make a meaningful impact on customers during important life and business transitions

If you're passionate about customer service, enjoy coordinating moving parts, and want to be part of a team that values professionalism and excellence, we encourage you to apply.