Client Service Representative

Client Services Representative

The Client Services Representative is responsible for end-to-end management of assigned customer accounts, including both external customer relationships and internal cross-functional coordination. This role ensures customer requirements are met by aligning demand, forecasting, capacity, inventory, and new product introductions across the organization. The position also owns performance measurement and reporting, tracking both Kolmar and customer KPIs—such as attainment, OTIF, inventory levels, and sales—on a monthly basis.

Key responsibilities include partnering with Finance to develop, maintain, and update customer cost sheets, preparing and leading weekly Open Order Review reports and discussions with customers, entering purchase orders into the ERP system and communicating order details and change requests to Planning partners, confirming production timelines with customers and following established procedures for order cancellations and push-out requests, supporting day-to-day customer requests in coordination with Supply Chain and other internal partners, communicating critical customer information—such as launch dates and special requirements—to cross-functional teams (R&D, Operations, Planning, QA, Technical Services), delivering customer-focused solutions aligned with customer objectives and promptly escalating issues as needed, managing inventory targets and coordinating the resolution, disposition, and mitigation of excess or aging inventory, building and maintaining strong, professional relationships with customer contacts to foster trust, transparency, and collaboration, preparing and presenting executive-level customer updates and materials for CS&OP meetings, and performing additional duties and special projects as assigned by the immediate supervisor.

Qualifications include a Bachelor's degree in Business Administration or a related field, or equivalent experience preferred, 3–5 years of experience in a commercial, customer service, or account management role, strong interpersonal and leadership capabilities, excellent written and verbal communication skills, proficiency with manufacturing and supply chain information systems, ability to manage multiple priorities effectively in a fast-paced environment, proven problem-solving and conflict management skills, working knowledge of MRP/ERP systems, advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, and ability to work independently with minimal supervision.

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.