Customer Service Manager

Customer Service Manager – About the Role As a Customer Service Manager you will lead our front‑end operations, set the tone for exceptional service, coach team members, ensure smooth checkout experiences, and handle customer concerns with professionalism and care. This role thrives in a fast‑paced, dynamic store environment. Main Responsibilities Oversee daily operations of checkout and customer service desk areas. Lead, train, coach, and supervise front‑end associates, including clerks, checkers, baggers, CSRs, and service desk staff. Model and promote excellent customer service behaviors‑friendly, responsive, and knowledgeable interactions. Manage staffing levels, scheduling, associate performance reviews, and discipline when needed. Ensure compliance with company policies and all applicable state, local and federal laws. Achieve department goals for sales, labor, shrink, bag/supply costs and customer satisfaction. Perform and support front‑end tasks (checker, bagger, service desk) when necessary. Act as Manager‑on‑Duty when Store leadership is not present. Maintain a safe work environment and act quickly on any safety issues. Support store merchandising, organization, and overall presentation standards. Qualifications Soft skills: Friendly, organized, solutions‑focused Strong communication and leadership Calm, professional approach to customer concerns Competencies: Ability to lead teams in a fast‑paced environment Strong problem‑solving and decision‑making Solid multitasking and time‑management skills Knowledge: Retail operations and customer service best practices POS and front‑end processes Abilities: Train, support, and motivate team members Maintain service standards and operational efficiency Step into any front‑end role as needed Educational requirements: High school diploma or equivalent preferred Must be at least 18 years old Retail leadership experience strongly preferred Travel requirements: Occasional travel for training or development. Other requirements: Flexible availability including evenings, weekends and holidays Ability to work 40 hours per week Comfortable standing, walking, and performing repetitive tasks Benefits Competitive wages paid weekly Access to up to 50% of your earned wages before payday via our partnership with Stream Associate discounts Health and financial well‑being benefits for eligible associates (Medical, Dental, 401k and more) Time off (vacation, holidays, sick pay) Leaders invested in your training, career growth and development An inclusive work environment with talented colleagues who reflect the communities we serve #J-18808-Ljbffr