Collections Manager

Responsibilities Maintain daily contact with residents and/or their representatives concerning any aspect of rent collection, including property visits, telephone inquiries, office interviews, coordination of payments, and offering advice on methods of payment Develop and distribute weekly, monthly, quarterly, and annual collections status reports to management Resolve cash application issues in conjunction with the AR Specialist Research and reconcile resident ledgers Work with other team members to resolve and collect payments for disputed charges Create, design, implement and enforce debt counselling policy and procedures to ensure sustainable tenancies Manage all notices and late fees in accordance with policy and procedures Ensure key principles of customer service are adhered to and needs of vulnerable residents are met Understand rent collection scenarios, consider financial circumstances, and identify suitable cases for referral to debt counselling services Actively monitor all payment commitments and take appropriate action Ensure all YARDI and manual documentation systems are accurately updated and maintained on a timely basis Prepare court documents and paperwork relevant to rent cases, including negotiation with tenants and other representatives before hearings Understand court procedures and liaise with court officials and legal services as required File and follow through on small claims proceedings Coordinate lock‑outs in conjunction with Property Managers Coordinate inventories and photographic evidence regarding items remaining in the property and damage to property Transfer bad debt cases to collection agency in accordance with policy and procedure Maintain continual awareness of changes in regulation and precedents in respect of rent collection and recovery Provide written reports in relation to collection, legal referral, including referrals to external agencies Benefits Medical, Dental, Life Insurance, PTO, Paid Sick Leave and 12 Paid Holidays. Eligible for benefits 30 days after employment. Salary Based on experience. #J-18808-Ljbffr Community Investment Strategies, Inc