Regional Training & Operations Technician

Regional Training & Operations Technician Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Position Summary This position is responsible for operating multiple Veolia contracted client water and wastewater facilities. The primary purpose of this position is to cover vacations & absences at existing facilities, assist in the training and development of local operations teams, and to serve in a support role at new account start-ups. This position will be responsible for assisting with the overall operation and maintenance of accounts in their area, including process changes to meet compliance, troubleshooting processes & equipment, maintenance (routine, reactive, and preventive), process & compliance sampling, laboratory testing, and writing and distributing a daily shift report. In between time at designated accounts, this position will be responsible for the development of training resources for general water and wastewater industry knowledge, as well as site specific treatment training for all technicians in their region. This role requires significant travel, sometimes for extended periods of time - ranging from 1–2 weeks away from home at a time, up to a month for extenuating circumstances. Essential Operational Duties and Responsibilities Maintain complete operational coverage of the Veolia operated facilities in your designated region as vacations and unplanned absences arise. Coverage required on both day shifts and night shifts, requiring significant schedule flexibility. Assist in the operational development of all local technicians within your designated region. Includes in-person hands‑on training visits to multiple sites, assistance in developing electronic training materials & resources, and directing training efforts of individual technicians. Additional training time will also be required for all new technicians as they are hired. Ensure that industry standards and best practices are in use at all Veolia operated facilities in your region. Includes but is not limited to recordkeeping methods, lab testing procedures, operational practices, preventative maintenance practices, etc. Support new account start‑up projects as they arise. Work closely with the Senior Wastewater Operational Technician (SWOT) team to develop operational tasks, procedures, and goals, in addition to training newly hired technicians. Provide knowledgeable support to local technicians within your region to assist in troubleshooting process issues as they arise and ensure proactive decisions are being made by local technicians on a regular basis. Operate and control electric motors, pumps, and valves to regulate flow of water into the wastewater treatment plant. Collect and test wastewater samples to determine concentration levels and impurities at the designated testing frequency. Responsible for accurate record keeping of client data such as residual content of chemicals, water turbidity, and water pressure. Comply with all Veolia and multiple's safety parameters/programs. Analyze lab data to uncover potential treatment issues and then implement process changes to prevent non‑compliance. May be responsible for compiling data for the Environmental Protection Agency or state regulatory body. Coordinate with other operators throughout the multiple's facility to maintain the plant’s wastewater treatment equipment. Consult with multiples and Veolia management in the operation of their wastewater plant to determine the best treatment for their wastewater. Essential Maintenance Duties and Responsibilities Coordinate with multiple to schedule third‑party maintenance support for all maintenance projects outside of Veolia's scope of work. Complete all preventative maintenance defined by Veolia and multiple management at the designated frequency. Completion of all preventive maintenance must be documented. Tasks include changing filters, changing oil, greasing bearings, documenting operating temperatures, exercising valves, etc. Complete, or assist in the completion of, all minor maintenance projects that may arise to ensure the wastewater treatment facility remains operating effectively and efficiently. Examples include chemical pump repair & replacement, small PVC piping installation, valve replacement, AOD pump repairs, check‑valve cleanouts and repairs, etc. Complete, or assist in the completion of, all intermediate maintenance projects that may arise to ensure the wastewater treatment facility remains operating effectively and efficiently. Examples include replacing mechanical pump seals, packing seals, impellers, full PVC line replacements, centrifugal pump replacements, displacement pump replacements, check‑valve cleanouts and repairs, etc. Supervisory Responsibilities Willingness and availability to work with fellow operators on off‑shifts when problems arise or if the operator needs assistance. 24/7 availability to the wastewater operators and multiple management. Communicate frequently with the Veolia Account Manager regarding the operation of the wastewater plant, including compliance, treatment issues, maintenance, and personnel issues. Provide supervision and leadership to the other team members by exemplifying hard work, attention to detail, fair treatment of each member of the team and taking responsibility for results. Provide direction to the team on the daily operation and maintenance of the wastewater plant to ensure compliance. Includes process changes, chemical feed rates, maintenance activities, and additional sampling to evaluate treatment and compliance. Provide training and/or facilitate training of operators for all facets of the operation & management of the multiple wastewater facility. Provide clear verbal and written instructions to the team on the proper operation and maintenance of the wastewater treatment plant and the equipment. Responsible for creating and maintaining facility‑specific SOPs. Continually optimize the operation of the wastewater treatment plant, chemistry, and equipment to improve operating efficiency and reduce operating costs. Innovation / Planning / Budget Develop creative and/or innovative ideas related to improvements to processes related to their own job or department. Manage inventories of lab supplies, consumable items, and equipment parts. No responsibility for handling or administering a budget. Develop creative and innovative ideas to improve the processes related to the operation & management of the WWTP. Manage maintenance program inventories, consumable items, and equipment parts. Decision Making Assignments are received in the form of results expected, due dates, and general procedures to follow. Make process changes based on lab data and general process knowledge to correct compliance issues or improve the treatment process. Handle varied duties requiring independent action and judgment involving commonly encountered problems. Unusual cases or questionable matters are referred to the supervisor. Discuss significant matters with the account manager to ensure actions taken are reasonable and in compliance with the contract. Evaluate the skills and abilities of other operators to properly assign/delegate tasks such as lab analyses, maintenance, preventive maintenance, manage chemical inventories, and manage waste disposal. Evaluate maintenance projects and determine what outside support is needed, then coordinate and schedule with client maintenance teams or contractors. Participate in team meetings and discussions. Collaboration with team members on a regular basis is expected. All team members are responsible for covering each other’s absences to the best of their ability to maintain contracted coverage. Continuous communication with client and Veolia management is expected. Communicate with Veolia management frequently on the training progress of technicians and the overall status of site operations. General Education And Experience Requirements High school diploma or equivalent required. Proficiency with Microsoft Office or Google equivalent required. Strong mechanical aptitude preferred. Strong communication skills, both verbally and written, required. Willingness to learn and able to take instructions on wastewater treatment processes. Operational experience of site‑specific equipment preferred, including 3+ years of experience in wastewater treatment plant operations or related field required; ability and desire to build and maintain a "team mentality". Prior experience in a traveling work role preferred. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical working conditions for this position include a wastewater treatment plant and the outdoors. The job holder could be exposed to extreme weather conditions (extreme heat and cold), burns, chemicals, dangerous systems, dirt and dust, electrical hazards, grease and oil, loud noises, vibrations, steam and high levels of moisture, and other hazardous conditions. This position requires the job holder to lift and/or carry up to 75 pounds, climb a vertical ladder up to 30 feet, stand for long periods of time, walk on uneven surfaces, regular bending, climb onto and exit a forklift in a safe manner, use of extension ladders on a daily basis, and ability to climb into and maneuver in tight spaces. This position requires the job holder to be able to work both day and night shifts as needed. The position may require 12‑hour shifts if needed. The holder must also be available for emergency call‑ins or phone support. Benefits Medical, Dental, & Vision Insurance starting day 1. Life Insurance. Paid Time Off. Paid Holidays. Parental Leave. 401(k) Plan – 3% default contribution plus matching. Flexible Spending & Health Savings Accounts. AD&D Insurance. Disability Insurance. Tuition Reimbursement. All your information will be kept confidential according to EEO guidelines. At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We are an equal‑opportunity workplace and champion diversity and inclusion at every rung of the ladder. Applicants are required to be eligible to lawfully work in the U.S. immediately; the employer will not sponsor applicants for U.S. work authorization (e.g., H‑1B visa) for this opportunity. Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of Veolia, and no fee will be due. By following the application instructions, you are agreeing to comply with Veolia’s terms and privacy policy. Job Location #J-18808-Ljbffr Bilfinger