Head of Segment

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service. What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and protects and enhances patient relationships across every interaction - from intake and scheduling to referral management, post‑visit care, and more. Applicants must be currently authorized and have the ability to provide proof of full‑time, long‑term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.

ABOUT THE OPPORTUNITY

At Artera we strive to create amazing experiences for healthcare patients and the providers who serve them. We are seeking a Head of Segment (Director) who will have singular accountability for meeting the unique needs of each of the clinic or health system customers in their scope of ownership. Working with a team of AI‑first builders, the Head of Segment learns about the needs of their customers, and helps organize and guide their team in building to those needs. The role requires customer focus, and ability to invent groundbreaking solutions that leverage the power of Large Language Models (LLMs), and the operational discipline to continuously improve and re‑invent on behalf of our customers. You’ll apply deep people‑management expertise to guide planning, execution, and growth across the squad, and take a generous approach to mentorship — formally developing teammates, identifying stretch opportunities, and helping other leaders succeed. At this level, you’ll also own operational plans with short‑ to mid‑term impact on results, play a meaningful role with your peers in cross‑squad decisions, and maintain a hands‑on building practice while owning the full customer lifecycle.

KEY RESPONSIBILITIES

Deliver on segment operational and business outcomes with consistency; hold customer and technical quality steady even through change. Continuously develop the squad: formal mentorship, targeted coaching, and named development plans for each builder. Own the squad’s customer portfolio at a level where you can speak confidently about every named customer’s state, risks, and growth path. Monitor the performance of solutions for customers, iteratively improving over benchmark performance and rapidly responding to emerging issues. Lead squad contributions to cross‑squad efforts: Primitives adoption, Knowledge and Tools integrations, Harmony migration, shared security and compliance work. Partner with the CSM on commercial outcomes: net retention, expansion, and healthy renewals where applicable. Keep a visible, regular hands‑on building practice; use it to maintain technical credibility and to recognize quality in others' work. Represent the squad in executive reviews; bring clean, data‑informed narratives on what is working and what is not. Run thoughtful performance management, including early, candid conversations when performance is off‑track. Contribute to Artera’s leadership bench: grow the next Heads of Segment from your Senior and Staff AI Builders.

BASIC QUALIFICATIONS

Demonstrated AI‑native fluency at the level that can set and hold the bar for an entire squad, maintained through active hands‑on work (hard requirement). Typically 8‑12 years of total experience with multiple years of direct people management, or equivalent demonstrated experience. Proven track record of running a team that delivered measurable customer and business outcomes. Strong hiring record, including demonstrated ability to attract and retain senior individual contributors. Strong judgment in performance management: has moved low performers off the team and developed high performers into bigger roles. Clear, persuasive written and verbal communication at executive and customer level. Evidence of cross‑functional partnership: engineering, product, customer success, security, and people functions.

PREFERRED QUALIFICATIONS

Prior squad, pod, or team‑of‑teams leadership in a healthcare, agentic platform, or high‑growth SaaS environment. Deep domain expertise in an Artera customer segment or platform area. Experience leading a squad through a significant migration (platform, EHR, ownership model). Experience with a US + Hungary or similar distributed team model. Prior experience partnering with security, compliance, or privacy functions in a regulated environment. 200,000 - 300,000 a year

OUR APPROACH TO WORK LOCATION

At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in‑person community from day one. That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams: Santa Barbara, CA (Our HQ) Seattle, WA Kansas City, KS/MO Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in‑person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process. Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person.

WORKING AT ARTERA

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short‑term & long‑term disability, company equity, voluntary benefits, 401(k) and more! Career development - Manager development resources, employee development funds Generous time off - Company holidays, Winter & Summer break, and flexible time off Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to View email address on click.appcast.io. #J-18808-Ljbffr Medium