General Manager

We are seeking an experienced, dynamic, and hands-on Hotel General Manager to lead day-to-day operations and drive direct sales growth for our 131-key Hampton Inn in the Dunwoody/Perimeter market. The ideal candidate will demonstrate strong leadership, exceptional customer service skills, comprehensive hospitality management knowledge, and a proven ability to build and close corporate and group business. We need a people-first leader who can coach teams, execute flawless operations, and actively own revenue growth through relationship-driven sales. Responsibilities: Operations & Guest Experience • Lead all hotel operations with direct oversight of Front Desk, Housekeeping, Maintenance/Engineering, and any additional on-property functions as applicable. • Maintain high guest satisfaction through active floor presence, quick issue resolution, and consistent service recovery. • Ensure compliance with brand standards, cleanliness expectations, and quality assurance readiness. Sales & Revenue Growth • Own direct sales responsibility for corporate accounts, group business, and key market segments; personally manage high-value relationships and pipeline development. • Identify and pursue new business opportunities within the Atlanta market; actively prospect and close deals alongside ownership/sales support. • Execute rate strategy in coordination with revenue support, manage displacement decisions, and maximize total revenue across all segments. • Develop and maintain relationships with local event planners, corporate travel managers, and group buyers to capture market share. • Monitor competitive landscape and adjust positioning/pricing to capitalize on market opportunities, including major events (FIFA World Cup 2026, regional conferences, conventions). Leadership & Team Development • Hire, train, schedule, coach, and develop department leaders and hourly team members. • Set clear expectations, conduct performance reviews, and implement corrective action when needed. • Foster strong internal communication through daily/weekly huddles and consistent follow-through. Financial Performance & Asset Management • Own the property P&L performance: budgeting, forecasting, labor management, purchasing controls, and expense discipline. • Maintain proactive property walk routines; identify maintenance needs and coordinate repairs to protect guest experience and asset condition. • Manage occupancy, ADR, and labor % to achieve targeted RevPAR and profitability goals. Safety, Compliance & Systems • Ensure compliance with safety regulations, HR policy, and hotel SOPs. • Oversee front desk procedures and audit readiness; ensure accurate daily reporting and operational controls. • Use hotel systems (OnQ PMS) to monitor performance metrics and maintain operational controls. Qualifications: • Is a confident communicator who leads with empathy and clarity • Well-versed in using dashboards, KPIs, and workflow systems to manage day-to-day operations • Prior experience in general or operations management • 3+ years of hotel leadership experience (GM experience preferred; strong AGM or Ops Manager considered). • Proven success in direct sales: closing corporate accounts, managing group business, or building new revenue streams. • Experience leading multiple departments (Front Office + Housekeeping + Maintenance strongly preferred). • Working knowledge of hotel financials: budgeting, payroll/labor optimization, forecasting, and cost controls. • Strong guest recovery and service culture mindset. • Comfortable in a hands-on environment—able to jump in during peak periods and actively engage in sales activities. • Experience with hotel PMS and operations platforms. • Excellent communication and leadership presence; ability to lead through change professionally. Preferred (Nice to Have) • Prior Hilton-branded hotel experience. • Experience with hotel openings, transitions, renovations, and/or ownership/management changes. • Track record of driving revenue growth during property transitions or renovations. • Bilingual or multilingual communication abilities. • Familiarity with the Atlanta market and regional group/corporate opportunities. Compensation: $55,000 - $80,000 yearly

• Operations & Guest Experience • Lead all hotel operations with direct oversight of Front Desk, Housekeeping, Maintenance/Engineering, and any additional on-property functions as applicable. • Maintain high guest satisfaction through active floor presence, quick issue resolution, and consistent service recovery. • Ensure compliance with brand standards, cleanliness expectations, and quality assurance readiness.Sales & Revenue Growth • Own direct sales responsibility for corporate accounts, group business, and key market segments; personally manage high-value relationships and pipeline development. • Identify and pursue new business opportunities within the Atlanta market; actively prospect and close deals alongside ownership/sales support. • Execute rate strategy in coordination with revenue support, manage displacement decisions, and maximize total revenue across all segments. • Develop and maintain relationships with local event planners, corporate travel managers, and group buyers to capture market share. • Monitor competitive landscape and adjust positioning/pricing to capitalize on market opportunities, including major events (FIFA World Cup 2026, regional conferences, conventions).Leadership & Team Development • Hire, train, schedule, coach, and develop department leaders and hourly team members. • Set clear expectations, conduct performance reviews, and implement corrective action when needed. • Foster strong internal communication through daily/weekly huddles and consistent follow-through.Financial Performance & Asset Management • Own the property P&L performance: budgeting, forecasting, labor management, purchasing controls, and expense discipline. • Maintain proactive property walk routines; identify maintenance needs and coordinate repairs to protect guest experience and asset condition. • Manage occupancy, ADR, and labor % to achieve targeted RevPAR and profitability goals.Safety, Compliance & Systems • Ensure compliance with safety regulations, HR policy, and hotel SOPs. • Oversee front desk procedures and audit readiness; ensure accurate daily reporting and operational controls. • Use hotel systems (OnQ PMS) to monitor performance metrics and maintain operational controls.

Compensation:
$55,000-$80,000 per year