Assistant Spa Manager at Gurney's Montauk Montauk, NY

About Us

Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary

The Assistant Spa Manager will support the Spa Manager in overseeing the daily operations of the Seawater Spa. This role involves assisting with staff management, service quality, and ensuring smooth, efficient operations. The ideal candidate will have a background in luxury hospitality, a keen eye for detail, and the ability to provide excellent customer service.

Key Responsibilities

• Assist the Spa Manager in managing daily spa operations, including scheduling, staff supervision, and guest services.
• Support spa therapists, aestheticians, and front desk staff, ensuring consistent and high-quality service delivery.
• Monitor inventory levels of spa products and supplies, and coordinate with vendors as needed.
• Handle guest inquiries, requests, and service recovery in a professional and timely manner.
• Assist in training and developing spa staff to maintain a knowledgeable and skilled team.
• Help implement strategies to increase spa revenue and improve guest satisfaction.
• Ensure adherence to all health, safety, and sanitation regulations.
• Work with the marketing team to promote spa services, special packages, and events.
• Assist in tracking financial performance, including sales, expenses, and profitability.

Qualifications

• 2+ years of supervisory experience in a spa or wellness environment, with experience in luxury settings preferred.
• Familiarity with spa management software
• Strong leadership, communication, and organizational skills.
• Excellent customer service skills with the ability to handle guest concerns effectively.
• Knowledge of spa services, products, and current wellness trends.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Certification in spa or wellness-related disciplines is a plus.

Physical Requirements

• Ability to stand and walk for prolonged periods (up to 8 hours or more) throughout the spa and resort property.
• Frequent movement between treatment rooms, reception, and wellness areas.
• Ability to lift, carry, and move items up to 25 pounds (e.g., spa products, linens, promotional materials).
• Occasional assistance in moving light equipment or spa furniture.
• Frequent use of hands for handling products, equipment, and computer systems (POS, booking software).
• Ability to perform light cleaning and organizational tasks.
• Clear vision to read schedules, reports, and product labels.
• Effective verbal communication to interact with guests and staff, including active listening.
• Work in a spa setting with exposure to heat, humidity (steam rooms, saunas), and various scents (essential oils, aromatherapy).
• Occasional exposure to cleaning products and chemicals in compliance with safety guidelines.
• Availability to work flexible schedules, including evenings, weekends, and holidays as business needs dictate.
• Ability to handle guest concerns professionally and manage staff effectively in a fast-paced environment.

Compensation

Gurney’s Montauk is committed to fair and equitable pay practices. The compensation for this role is $67,000-$70,000 per year, presented in good faith based on market data, experience, and internal equity.

What We Offer

• Comprehensive health, dental, and vision insurance for full-time, year-round employees
• Paid time off to relax, recharge, and enjoy life outside of work
• Exclusive employee discounts on resort accommodations, dining, and spa services
• Opportunities for professional development and long‑term career advancement within our growing collection of properties

Equal Opportunity Employment Statement

Gurney’s Montauk Resort & Seawater Spa is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to fair and equitable pay practices, and the salary we present for this position is provided in good faith, reflecting the expected duties, responsibilities, and required qualifications.