Patient Services Specialist

Patient Services Specialist

Priority Health Care is looking for a Patient Services Specialist to join our team as the first point of contact for patients at our clinic. This entry-level front desk role is essential to our mission of providing accessible, compassionate healthcare to our community.

The ideal person for this role is organized, detail-oriented, courteous, and comfortable handling multiple priorities in a fast-paced environment. You'll create a welcoming atmosphere for patients, manage appointments, process insurance information, and handle payment collections.

Responsibilities:

• Greet patients and visitors courteously; answer phones and direct calls appropriately
• Schedule patient appointments using our electronic health record (EHR) system; confirm and reschedule as needed
• Complete patient registration, including demographic information, insurance verification, and required consent forms
• Scan and file patient identification and insurance cards into the medical record
• Collect copayments and balances at the time of service; process payments accurately and reconcile daily cash drawer
• Screen patients for financial assistance programs and help with applications
• Maintain patient confidentiality and comply with HIPAA requirements at all times
• Assist patients with patient portal access and direct them to appropriate resources

Requirements:

• High school diploma or GED required
• 6 months to 1 year of customer service or healthcare front desk experience preferred
• Proficiency with electronic health records (EHR), Microsoft Office, and multi-line phones preferred
• Strong communication skills and ability to remain calm under pressure
• Excellent attention to detail and accuracy in data entry and cash handling
• Bilingual ability in Spanish or Vietnamese is a plus
• Current BLS certification preferred

About Priority Health Care:

Priority Health Care is a Federally Qualified Health Center (FQHC) dedicated to providing accessible, high-quality, and compassionate healthcare services. Our mission is to improve the health and well-being of individuals and families by delivering comprehensive primary care regardless of a patient's ability to pay.

Benefits:

Comprehensive medical, dental, and vision insurance; paid time off; paid holidays; retirement savings opportunities; life and disability insurance; professional development and training; and opportunities for career advancement.