Assistant Practice Manager

Job Title: Assistant Practice Manager Pay: $23-$25 hourly Reports To: District Manager Overview: The Assistant Practice Manager is responsible for helping oversee the patient experience & care, with staff training & management, marketing & sales, insurance & billing, and general practice management. Primary Responsibilities: Patient Care Ensure pleasant and professional patient experience from initial call through appointment and Rx pick-up Manage front desk, reception, patient confirmations, patient thank yous, patient call backs Responsible for ensuring productive patient flow throughout day Ensure that the office is clean and organized, display boards full and organized, front desk, etc. Maintain and manage inventory, both frames, contact lenses, and necessary supplies Perform optician duties as necessitated Ensure HIPAA regulations are followed Staff Training and Management Create staff schedule, including hours worked, task and assignment scheduling Conduct employee performance reviews Provide ongoing training and professional development to current staff members Ensure opticians are trained and knowledgeable about product lines, product advances, etc. Provide ongoing feedback to staff members regarding performance Train new staff members, including VEC culture and philosophy, sales and marketing efforts, office procedures, insurance and billing, Office Mate and other software, and optometry testing Marketing and Sales Train and coach opticians regarding patient sales; monitor and track sales performance With a marketing team, develop marketing plans to include web/social media, events, networking, referral programs, etc. Oversee implementation of the marketing plan; ensure tactics are implemented Track and analyze marketing and sales metrics; recommend adjustments to achieve target outcomes Insurance and Billing Train staff on insurance billing, pricing, discounts, and appropriate documentation and follow up Audit fee slips and insurance claims daily Accounts payable: review vendor statements to ensure proper pricing and credits due for/to VEC Direct the filing of invoices and reconciling statements Responsible for ensuring correct ordering and pricing by staff Practice Management: Conduct regular staff meetings; ensure adequate communication between all levels of staff Track, analyze, and report established office performance metrics; recommend adjustments and changes to owners and staff to improve performance Share appropriate performance data with staff members; solicit feedback for improved performance Meet regularly with practice manager, practice owners and district manager regarding practice performance Competencies: Superior interpersonal communication skills. Knowledgeable optician; able to train others. Strong sense of current trends and fashion in frames and lifestyle. Ability to motivate and manage team members. Proactive, respectful, positive, and creative approach with people. Analytical – ability to track, tally, and analyze data to improve practice. Results-oriented: able to maintain focus on objectives and move multiple projects forward. Detail-focused, organized, and methodical in follow-up. Does Not Do: Patient exams Recall Education/Experience: Bachelor’s degree in business or related field preferred 5-7 of years optical experience, preferably in private practice, or equivalent medical office management experience Previous management experience required, including staff and budget oversight Certified Optician preferred; Certification expected within 12 months of hire Experience with insurance plans and medical billing Potential Career Path Grow into a Practice Manager or General Manager #J-18808-Ljbffr Gro HR Consulting