Front Desk Agent

Our client, in the hospitality industry, is seeking a Hotel Front Desk Associate to join their team. As a Hotel Front Desk Associate, you will be part of the Front Office Department supporting guest services and operational excellence. The ideal candidate will demonstrate excellent communication skills, a welcoming attitude, and strong organizational abilities, which will align successfully in the organization.

Job Title: Hotel Front Desk

Location: Boone, NC

Pay Range: 16-17$/hr

Shift: Shifts can vary

• 7am to 3pm
• 3pm to 11pm
• 11pm to 7am

What's the Job?

• Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
• Answers phone in a prompt, efficient, and friendly manner.
• Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
• Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
• Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
• Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Balances cash bag at open and closing of each shift.
• Transmits and receives messages using equipment such as computer, telephone, email, fax and switchboard.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

What's Needed?

• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment
• Strong organizational skills and attention to detail
• Basic computer proficiency and familiarity with reservation systems
• Customer service orientation and a positive attitude

What's in it for me?

• Opportunity to work in a dynamic and welcoming environment
• Gain valuable experience in the hospitality industry
• Collaborate with a diverse and supportive team
• Develop professional skills and grow your career
• Be part of a company that values inclusivity and diversity

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.