Clerk

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SUMMARY

The Pet Supplies Plus Clerk is responsible for providing excellent customer service. The PSP Clerk will process and stock product, build displays, and process customers' orders in a friendly, accurate, efficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides excellent customer service, ensuring positive customer relations and satisfaction Assists with general care of all animals Assists with stocking of pet supplies deliveries and back stock, including building and filling displays Performs product scanning and processing of customer's orders in an accurate, efficient, and prompt manner. Processes and is accountable for other services handled at the register. Ensures proper handling of all forms of tender and coupons. Performs fixed activities as assigned by Store Director. Answers incoming phone calls using proper phone etiquette Assists with store maintenance and cleaning on the sales floor and backroom. Follows all store and department policies and procedures. Other duties as assigned

KEY ATTRIBUTES

Excellent customer service skills, friendly Passionate about animals High energy level Ability to follow directions Good organizational skills Motivated

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities. EDUCATION and/or EXPERIENCE Some animal knowledge

LANGUAGE SKILLS

Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Write routine reports and correspondence Present information and respond to questions from customers or associates

MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication)

CERTIFICATES, LICENSES, REGISTRATIONS

Some locations may require Power Industrial Truck Certification

RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heel Safety Cutter Apron Uniform per store policy

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time) Stand Use hands to finger, handle, or feel Reach with hands and arms Communicate with associates and customers Lift and/or move up to 30 pounds Frequently (Between 1/3 and 2/3 of the time) Walk Stoop Kneel Crouch Crawl Lift and/or move up to 50 pounds Occasionally (Less than 1/3 of the time) Climb Balance Lift and/or move up to 100 pounds

VISION

Close Distance Ability to adjust focus Ability to distinguish colors

WORK ENVIRONMENT

Regularly Exposure to animals including rodents, fish, amphibians, reptiles, felines, and canines Occasionally Work in high places Fumes or airborne particles Toxic or caustic chemicals Risk of electrical shock Outside weather conditions Noise Level Moderate

PAY RANGE

(depends on industry experience) BENEFITS (eligibility based on full-time/part-time status) Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care) Life Insurance Voluntary Benefits Paid Time Off Retirement Plans Employee Assistance Program #J-18808-Ljbffr Niemann Foods, Inc.