IT Technology Services Senior Specialist

Requisition ID: 454966Work Area: Information TechnologyExpected Travel: 0%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3-2Additional Locations: Original Posting Date: 06/22/26Job Title: IT Technology Services Senior SpecialistLocation: Newtown Square, PAWork Model: Hybrid Work ModelPurpose and Objective: SAP America, Inc. seeks an IT Technology Services Senior Specialist at our Newtown Square, PA location to develop and provide systems, applications, products and services to optimize or automate business processes, improve work efficiency and provide expert support in operations.Expectations and Tasks:Revise and update existing programs and provide required documentation. Facilitate the service lifecycle and product lifecycle. Act as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. Maximize customer success by taking over responsibility for smooth end-to-end operations and lowering customers’ total cost of operation. Deliver outcomes of assigned projects; work independently on topics while setting priorities having sole responsibility. Represent SAP to customers. Communicate clear and conveying processes and policies in a way that others can understand. Advocate for the end user by having a deep understanding of end user needs, behaviors and usage patterns. Promote the role of User Experience, thorough understanding of contemporary user-centered design methodologies and practices and ability to integrate those into current and future development efforts. Own and understand the customer landscape managed within ECS and understand interdependencies between systems both within ECS and beyond. Work as a team with Technical Service Managers (TSMs), Customer Delivery Managers (CDMs), and ECS internal service delivery to provide quality services to customers throughout the entire lifecycle. Execute technical feasibility studies or solution reviews. Execute and support problem management and continuous improvement. Participate in de-escalation activities. Contribute to the Build to Run engagement. Contribute to the definition of technical standards and frameworks. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Conduct monthly technical and operational reviews to measure the progress against defined Cloud architecture and roadmap. Establish and drive resolution plans to resolve issues and problems to completion. Education and Occupational Experience:Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and four (4) years of experience in the job offered or related occupation.Qualifications/Skills and Competencies Experience:Experience must include four (4) years involving each of the following:SAP Netweaver system administration, Linux OS administration and Solution Manager configuration and setup;S/4HANA architecture, upgrades, conversion, migration path, methodology and tools, and integration;SAP HANA installation, upgrades, architecture and High Availability and Disaster Recovery setup;SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, and SuccessFactors;Analyzing customer technical requirements, organizing or coordinating experts, and driving topics to resolution;Customer landscape managed within ECS and interdependencies between systems; andAdvising on critical and complex landscape changes during life cycle management, including designing and leading Specialist reports.Travel: N/AThis position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.Internal use only: reference code lhrs4262SAP:SAILEX:OUTWe help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. ​We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: View email address on click.appcast.io. Requests for reasonable accommodation will be considered on a case-by-case basis. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Compensation Range Transparency: The annual base salary range for this position is $153,358 - $195,976. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $153,358 - $222,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.AI Usage in the Recruitment ProcessFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.Additional Locations: ​ ​