Customer Service Representative

SUMMARY:

The Customer Service Representative serves as a primary point of contact for customers, assisting them with various banking transactions, account inquiries, and product/service information. Their responsibilities include addressing customer concerns and resolving issues promptly, offering personalized guidance on banking products and services to meeting individual financial needs, processing financial transactions accurately while ensuring compliance with banking regulations. This role plays a key role in prompting and cross-selling bank products and services, maintaining accurate customer records, and collaboration with tram members to provide exceptional service and foster position customer relationships.


JOB DUTIES AND ESSENTIAL FUNCTIONS:

• Provide courteous and efficient assistance to customers in person, over the phone, or through digital channels regarding various banking transactions, account inquiries, and product/service information.
• Investigate and resolve customer concerns, complaints, and issues promptly and accurately, ensuring a satisfactory resolution while adhering to bank policies and procedures.
• Assist customers with account openings, closures, and maintenance tasks, including address changes, check orders, and card replacements, while ensuring compliance with regulatory requirements.
• Offer personalized guidance and recommendations to customers on banking products and services, including savings accounts, checking accounts, loans, and credit cards, based on their financial needs and goals.
• Identify opportunities to cross-sell or upsell bank products and services to customers, effectively communicating the benefits and features to meet their financial objectives.
• Accurately process various financial transactions, such as deposits, withdrawals, transfers, and payments, while adhering to security protocols and maintaining confidentiality.
• Ensure compliance with banking regulations, policies, and procedures to safeguard customer information, prevent fraud, and maintain the integrity of banking operations.
• Maintain accurate records of customer interactions, transactions, and inquiries in the bank's database systems, ensuring completeness and confidentiality of information.
• Stay updated on industry trends, banking products, and services to enhance knowledge and skills, enabling you to provide informed assistance and support to customers.
• Collaborate with team members and other bank departments to streamline processes, address customer needs efficiently, and contribute to a positive work environment.
• Other duties and special projects as assigned.

WORKING CONDITIONS:

• Air-Conditioned work environment.
• Consistent and timely attendance is required to ensure uninterrupted operational efficiency and exemplary service delivery.

PHYSICAL DEMANDS:

• Sit for extended periods of time.
• Walk, stand, bend, squat, twist, and reach.
• Simple grasping and fine manipulation.
• Extended keyboarding.

MINIMUM REQUIREMENTS:

• High school diploma or equivalent required.
• At least one year of experience in a customer service role, preferably in a banking or financial services environment.
• Strong interpersonal and communication skills, with the ability to interact effectively with customers and colleagues.
• Excellent numerical aptitude and attention to detail.
• Proficiency in computer applications and banking software.
• Ability to multitask in a fast-paced environment while maintaining a focus on accuracy and customer satisfaction.
• Commitment to upholding ethical standards and confidentiality in handling customer information.

PREFERRED REQUIREMENTS:

• Prior experience in customer service, retail banking, or teller operations is advantageous.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer

TexasBank is committed to providing equal employment opportunities regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, compensation, benefits, training, disciplinary actions, layoff, recall, transfer, leaves of absence, and termination. Employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of Human Resources.