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Hotel Front Desk Agent

Full-time

Courtyard by Marriott - Boone

Summary::

The Front Desk Guest Service Agent is the fulcrum of our property —the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry.

Key Responsibilities:

  • Answer incoming phone calls promptly and courteously

  • Make, modify, and confirm guest reservations accurately

  • Check guests in and out efficiently while providing a warm welcome and farewell

  • Handle guest complaints and requests with professionalism and care

  • Adhere strictly to Marriott’s Steps of Service and brand standards

  • Manage transactions accurately using the property management system

  • Oversee stocking and cleanliness of The Market area

  • Assist guests by providing information about local attractions, dining, and directions

  • Collaborate with all departments to ensure seamless guest experiences

Requirements:

  • Previous hospitality experience is a plus but not required

  • Positive attitude, strong communication skills, and commitment to excellent customer service

  • Ability to work various shifts including day, evening, and night audit

  • Dependability and ability to multitask in a fast-paced environment

  • Basic computer skills and comfort learning property management software

Perks & Benefits:

  • Great associate discounts on hotel stays and dining worldwide

  • 401(k) plan, health insurance, and paid vacation available after one year

  • Overtime and holiday pay at time-and-a-half

  • Cross-training and promotion opportunities within the hotel

  • Supportive culture valuing work-life balance

  • A proven path for career growth—leaders at this hotel started in roles just like this one

Why Join Us?

This is more than just a front desk position — it’s your gateway to a flourishing career in hospitality. Whether you’re a student, an early-career professional, or someone ready to grow, our team offers mentorship, training, and a clear path forward. If you’re passionate about delivering memorable guest experiences and eager to grow, we want to meet you.

Vacancy posted more than 2 months ago
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