Baggage Handler

POSITION OVERVIEW

The Baggage Handler is responsible for providing a prompt, friendly, courteous, and fun experience to our arriving and departing guests. Baggage Handlers will also assist Bellmen with gridding, moving bags to various areas of the properties, and bell desk duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Greet guests with a warm and friendly demeanor, offering assistance upon their arrival and ensuring a gracious farewell upon departure
• Assist with luggage gridding and baggage transport to locations other than hotel rooms
• Safely transport luggage to and from guest rooms using designated carts and handling equipment
• Help guests load and unload their belongings from vehicles, providing assistance as needed
• Accept and log incoming packages and mail for guests, notifying recipients promptly
• Foster positive guest relations by being approachable, courteous, and attentive to their needs
• Handle guest concerns or issues with empathy and efficiency, finding timely resolutions or escalating matters to the Front Services management team or relevant management
• Maintain a clear record of all unclaimed luggage, following established procedures for handling lost items
• Collaborate with the hotel's front desk and security teams to manage lost and found items efficiently
• Provide a current Nevada Motor Vehicle Report every 6 months, and immediately notify the department leader of any changes to the Nevada Driver’s License status
• Maintain an organized and aesthetically pleasing bell service area
• Present a professional appearance at all times, wearing a well-maintained uniform and name tag
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent
• Experience in a similar guest service role within a luxury hotel, high-end resort is a plus
• Excellent communication and interpersonal skills, with a welcoming and approachable demeanor
• Highly motivated and energetic personality with a strong commitment to excellence in hospitality
• Ability to maintain composure when working in busy and stressful situations
• Ability to maintain the confidentiality of sensitive guest and company information
• Customer-centric mindset with a passion for delivering exceptional and personalized guest experiences
• Knowledge of local attractions, events, and cultural offerings to provide informed recommendations to guests
• Physical fitness and the ability to lift and carry luggage and packages for guests
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$24.37 per hour