Customer Service Specialist

Overview This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. The role involves promptly resolving customer concerns and ensuring satisfaction, staying up-to-date with product features, and maintaining high quality and visual standards in the store. The position aims to achieve excellent customer service while consistently meeting the store’s sales goals. Location Store #1461, 164 Main Street, East Aurora, NY 14052 Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistently with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition in assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Qualifications Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver’s License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications Have at least a High School diploma or GED Have at least one (1) year of experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint-related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish Benefits This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement and saving benefits, and more. Additional benefits include a generous paid time away from work package, including personal leave, parental leave, medical leave, vacation, holidays, among other benefits. For more information about benefits, visit the company benefits site. About Us Sherwin-Williams is committed to inspiring and improving the world by coloring and protecting what matters. Our paints, coatings and solutions aim to brighten and strengthen spaces, with a focus on stability, growth and opportunity for our people. We invest in our employees through life benefits, career development, and community involvement. Equal Opportunity and Compliance Sherwin-Williams is an Equal Employment Opportunity employer. Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law. As a VEVRAA Federal Contractor, priority referrals for Protected Veterans are requested. Applicants are advised that the company will not request payment or sensitive personal information during the application process. #J-18808-Ljbffr