Service Business Development Representative

Now Hiring: Service BDC RepresentativeLunghamer Automotive Group is looking for an experienced Service BDC Representative to join our growing team.We are looking for someone who understands the automotive service BDC environment and knows how to turn customer conversations into appointments while delivering an excellent customer experience.This is a great opportunity for an experienced BDC professional who is organized, driven, comfortable on the phones, and understands the importance of consistent follow-up.Responsibilities:Handle a high volume of inbound and outbound service callsSchedule and reschedule service appointmentsFollow up with customers on declined services and recommended maintenanceConduct service retention and overdue maintenance follow-upRespond to customer texts, emails, and online service inquiriesMake proactive outbound calls to generate service appointmentsMaintain accurate notes, appointments, and customer information in the CRMWork closely with service advisors and managementMeet daily activity and appointment goalsProvide professional and consistent follow-up throughout the customer experienceWhat We’re Looking For:Previous automotive Service experience preferredExperience scheduling automotive service appointmentsStrong outbound calling and appointment-setting skillsKnowledge of dealership service processes and terminologyCRM and dealership software experienceExcellent phone, text, and written communication skillsAbility to manage a high volume of customer interactionsStrong follow-up and organizational skillsGoal-oriented and motivated by resultsDependable with a strong work ethicPositive attitude and ability to work as part of a teamJoin Lunghamer Automotive GroupOur BDC continues to grow and evolve, and we are looking for experienced people who can help us take our customer experience and our BDC to the next level.If you have automotive Service BDC experience, know how to build rapport with customers, and understand that great follow-up drives appointments and retention, we want to talk to you.Apply today to join Lunghamer Automotive Group!