Collections Specialist

At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, we'll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. Nothing means more to us than hiring people with these attributes. If you believe you're right for the job, this is the place to prove it!

We are seeking a Collections Specialist to manage all accounts receivable functions for an assigned book of business. You will monitor accounts daily, secure payment of past-due balances, respond to customer inquiries, and proactively identify issues that could delay payment - keeping collections moving and aging accounts in check. This role is for someone who is organized, persistent, and uses AI tools to work more efficiently across account monitoring, outreach, and reporting.

What You'll Do

• Manage and monitor all accounts receivable activity for an assigned book of business on a daily basis, ensuring accounts are current and payment timelines are on track
• Use AI tools to prioritize aging accounts, draft collection outreach communications, summarize account histories, and improve the efficiency of daily collections workflows
• Contact past-due accounts through phone, email, and written correspondence to secure payment, negotiating resolutions professionally and persistently
• Research and respond promptly and accurately to all customer inquiries related to invoices, balances, payment status, and account discrepancies
• Identify and escalate issues or concerns that may delay payment, proactively surfacing risks before they affect cash flow
• Code and apply incoming payments accurately to the correct accounts, ensuring records are updated in real time
• Reconcile account discrepancies and work with internal teams including sales, billing, and finance to resolve disputes and ensure accurate account records
• Maintain detailed, organized documentation of all collection activity, customer communications, and account status
• Generate and review aging reports to prioritize collection efforts and provide accurate status updates to management
• Support month-end close activities related to accounts receivable and assist with audits or reporting as needed

What Sets You Apart

• 1 or more years of experience in collections, accounts receivable, or a related finance or billing role
• An AI-native mindset. You actively use tools such as ChatGPT, Claude, or AI-assisted finance and productivity platforms to prioritize accounts, draft outreach, summarize account histories, and work through high-volume collections tasks more efficiently - and you can speak to the impact
• Strong knowledge of accounts receivable processes, collections best practices, and basic accounting principles
• Persistent and professional communicator - you are comfortable initiating difficult conversations about past-due balances and follow through until resolution is reached
• Highly organized with exceptional attention to detail, particularly in payment coding, account reconciliation, and documentation
• Ability to manage a high-volume book of business simultaneously, prioritizing effectively and maintaining accuracy under pressure
• Proficiency in accounting or ERP software and Microsoft Excel; experience with collections management platforms a plus
• Strong problem-solving skills with a proactive approach to identifying payment risks before they escalate
• Ability to handle sensitive financial information with confidentiality and professionalism
• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field preferred

AI Capability Expectation

Candidates should be prepared to discuss how they are currently using AI in their collections or accounts receivable work. This includes:

• Specific tools in active use and how they support account prioritization, collections outreach drafting, payment tracking, or aging report analysis
• Examples of how AI has helped you manage a higher volume of accounts, reduce days sales outstanding, or improve the consistency and professionalism of collections communications
• How you use AI responsibly when handling sensitive customer financial data and account information
• Bonus: examples of AI-assisted workflows or processes that improved collection rates, reduced aging balances, or streamlined accounts receivable operations

Compensation Range

$50,000 to $55,000 per year, depending on qualifications. Eligible for annual company bonus program or commission incentive based on role. Compensation will depend on factors including educational background, skills, and professional experience.

Benefits Overview

We are proud to offer a comprehensive benefits package, including:

• Hybrid work schedule
• Health insurance through Cigna (medical and dental)
• Vision coverage through VSP
• Pharmacy benefits through OptumRx
• FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options
• 401(k) and Roth 401(k) with company match
• Pet discount program with PetAssure
• Norton LifeLock identity theft protection
• Employee Assistance Program through NYLGBS
• Fertility benefits through Progyny
• Commuter benefits
• Company-paid Short-Term and Long-Term Disability
• Voluntary Term Life and AD&D Insurance, plus Universal Life options
• Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity
• Discounts and rewards through BenefitHub

Our Operating Standard

We operate with discipline, clarity, and accountability. The ability to effectively leverage AI to improve speed, quality, and output is an expectation in this role, not a preference.

#LI-Hybrid

MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed "At Will." This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.