CALL CENTER OPERATOR

Call Center Operator

CG Pediatrics - Casa Grande, AZ 85122

Overview

Position Type Full-time Job Shift 8am-5pm M-F; Rotating Sat 8am-12:30pm

Description

Patient Support – Connect, Schedule, and Care!

We're looking for a Call Center Operator to do more than answer calls—they schedule appointments, assist patients, and support providers every day.

What You'll Do:

• Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN
• Assist patients with portal registration, refill requests, and general questions
• Route calls, take messages, and provide personalized support to patients and providers
• Ensure accurate patient information and maintain HIPAA compliance
• Support staff with scheduling overflow and special patient needs

Knowledge, Skills, & Abilities:

• Comfortable using multi-line phone systems
• Bilingual (English/Spanish) preferred, but not required
• Computer literate, organized, and able to thrive in a fast-paced environment

Education & Experience:

• High School diploma or equivalent
• Experience using multi-line phone systems

Compensation: $16.50/hour flat + opportunity for bonus if call metrics are met or exceeded

Why You'll Love Working Here:

• Great Company Culture – supportive, collaborative team
• Work/Life Balance – work stays at work!
• Time Off – 2 weeks PTO, 10 paid holidays, and sick time
• Health Benefits – medical (HSA/FSA), dental, vision, life, short- & long-term disability
• Future Planning – 403(b) retirement plan

This role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.