Student Services Specialist (College Operator)

Student Services Specialist (College Operator) Job ID: 322849 Location: Mesa Community College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range: $19.17 - $23.99 hourly, DOE Grade: 109 Work Schedule: Monday - Friday, 8am - 5pm; Summer Hours: Monday - Thursday, 7am-6pm Work Calendar: 12 Months Job Summary This position serves as a primary point of contact for Mesa Community College students, families, and community members, delivering friendly, high-quality customer service via phone, email, live chat, and text. The position supports inbound/outbound communication, answers questions, provides accurate guidance, and connects individuals with the right departments and resources. Essential Functions 35% - Primary Point of Contact & Frontline Engagement Serve as the welcoming primary point of contact for Mesa Community College by delivering prompt, professional, and friendly support via phone, email, text, and live chat to students, faculty, staff, families, and community members. Actively listen, quickly assess needs, and provide clear, accurate information while maintaining a customer-centered, inclusive, and supportive service experience. Emphasize responsiveness, friendliness, and accessibility to ensure individuals feel supported and confident in navigating MCC services. 35% - Inquiry Resolution, Triage & Service Coordination Efficiently evaluate inquiries and resolve questions related to Admissions, Registration, Records, payments, and other MCC services whenever possible. Accurately triage and connect individuals to the appropriate departments, experts, and resources when escalation is needed, ensuring warm handoffs and continuity of service. Prioritize speed, accuracy, and timeliness to minimize wait times, reduce barriers, and support student progress while contributing to a consistent and efficient customer service operation. 25% - Student Support & Service Operations Support daily operations through strong team collaboration and proactive relationship-building across the college to ensure a seamless, student-centered customer experience. Build rapport with students, families, and community members while partnering with campus teams to coordinate support, share information, and ensure consistent service delivery. Contribute to workflow improvements and participate in projects that strengthen service quality, efficiency, and responsiveness. Use technology to pull reports showcasing quality assurance and communication metrics. Promote equitable access, consistent service, and positive student outcomes in alignment with college goals. 5% - Other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR an equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications Bachelor's degree or higher from an accredited institution. One or more years of experience in higher education enrollment services, such as Admissions, Financial Aid, Advising, Recruitment, or related student support. One or more years of experience in a call center or high-volume customer service environment. Demonstrated knowledge of customer service practices, including effective communication, problem-solving, and professional interaction with diverse populations. Experience with student information systems (PeopleSoft), Customer Relationship Management (CRM) systems, ticketing software, or similar platforms. Ability to apply Spanish language skills in both customer service and professional settings. One year of relevant full-time MCCCD experience during the previous two years. Benefits Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Special Working Conditions Must be able to use phones and other communication channels for extended periods of time. This is an in-person, on-site position; no remote work options are available. May require working evening and weekend hours (example: Saturday coverage during peak weeks). Required to sit for a prolonged period of time; viewing a computer monitor. May be required to travel or be assigned to another MCCCD location. Travel to campus during interview/selection process will be at candidate's own expense. MCC does not sponsor individuals for work visas. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. MCCCD is an Equal Opportunity Employer. Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Posting Close Date Open until filled. First Review: June 22, 2026. Applications received after the review date may not be screened. #J-18808-Ljbffr Maricopa Community College district