House Cleaner

Job Description

Job Description

Ivory Pines Cleaning was born from a cleaner’s journey, our mission is to protect the health of cleaners, families, and their pets by using only eco-friendly products — while delivering the kind of detailed, caring service that sets a new standard in our industry.

The Role

As a House Cleaner, you'll be part of the team that delivers a consistently calm, detailed, and reliable cleaning experience for our clients. This isn’t just about cleaning — it’s about becoming the person clients look forward to seeing, the one who ensures our promise of health, safety, and excellence is delivered every single day. You’ll also be supported with training, feedback, and our Tell Us Your Dreams program to ensure your personal and professional goals are achieved along the way.

What's in it for Me?

Our Promise to You as a Cleaner

At Ivory Pines, you’re not just “another cleaner.” You’re part of a mission:

• Stability - Dependable hours so you can count on consistent paychecks.
• Protecting your health first - We only use eco-friendly, safe cleaning products, so you don’t sacrifice your health for your paycheck.
• Raising the standard in cleaning - We’re Standard Setters, trusted to deliver work we can be proud of every single time.
• Building a career, not just a job - We invest in your growth with training, leadership opportunities, and recognition tied to our core values.

Salary

• Salary and Bonuses
  • Earn up to $25/hr plus bonuses and tips. Based on experience and performance.
• Promotion Fairness in Organization
  • We are an Equal opportunity workspace with fairness & transparency in Promotions across the Organization.
• Pay Transparency
  • Paid bi-weekly on Friday.

Schedule

• Monday-Friday (weekends off!)
• Cleans between 8:00AM - 6:00PM

Benefits

• Mileage Reimbursement
• Flexible Time Off Policy
• Paid Company-wide Holidays
• Health, Vision, and Dental Insurance
• Opportunities for Advancement

Work Environment

• You'll work alongside a Lead who sets the pace, supports you, and ensures every job flows smoothly. Your lead will guide you through our process, help with training, and make sure expectations are always clear. We don't believe in micromanagement, but we do believe in structure, teamwork, and giving you the support you need to succeed. As you grow, you'll take on more responsibility at your own pace, with opportunities to advance into senior or lead roles.

"Tell Us Your Dreams" Program

At Ivory Pines, we believe every team member deserves more than just a job — they deserve the chance to grow and pursue what truly matters to them. That’s why we created our “Tell Us Your Dreams” program, a dedicated space where you can share your goals, whether personal or professional, and know that they will be heard and supported.

Each month, we take time to listen, plan, and work with you on your path forward. Through regular feedback, ongoing training, and continuous opportunities to develop, we make sure you have the tools and encouragement to progress. Your dreams are important to us, and we are committed to helping you achieve them while building a career you can be proud of.

As you continue on this path to help us achieve our mission, we want to ensure we help you achieve your dreams too.

Culture

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great Culture.

Unimpeachable Character

Be the type of person others are proud to welcome into their homes and lives. Professional, respectful, empathetic, and positive — someone whose presence builds trust, comfort, and long-lasting relationships.

Standard Setters

Do work so reliable and precise that it becomes the definition of excellence. Through punctuality, attention to detail, and consistency, raise the bar so high that your effort becomes the benchmark everyone else follows.

Extreme Ownership

Take full responsibility for outcomes — no excuses, no blame. See every challenge as yours to solve, embrace feedback as fuel for growth, and hold yourself accountable to delivering results that stand on their own.

What Success Looks LikeResponsibilities

• Perform high-quality, detailed cleaning tasks — ensuring nothing is overlooked and every space meets our standards.
• Arrive on time, manage your schedule, and complete jobs within expected timeframes.
• Communicate politely and professionally with clients.
• Identify and communicate any issues or improvement opportunities, taking ownership of solutions.
• Participate in training, feedback sessions, and our Tell Us Your Dreams program to support your growth.
• Follow safety protocols to protect yourself, your teammates, and the clients’ environment.

Results

• Client Satisfaction: Clients consistently rate your work 4.8+/5 and request your service again.
• Reliability: Jobs are completed on time, with less than 2% requiring reclean.
• Consistency: Every clean meets Ivory Pines’ “Standard Setter” benchmark without supervision.
• Trust & Professionalism: Zero incidents of client complaints regarding respect, safety, or demeanor.
• Ownership: Issues are resolved proactively, and feedback is implemented quickly.
• Growth & Improvement: You demonstrate continuous skill and performance improvement month over month.

What We Look For

Must-Haves (Required)

• Have a valid drivers license and the ability to reliably commute to jobs in and around Raleigh, NC.
• A minimum of 1 year experience in professional cleaning .
• Physical ability to perform cleaning duties (standing, bending, lifting up to 30 lbs).
• Legal authorization to work in the U.S.
• Willingness to undergo a background check in line with company policy.

Nice-to-Haves (Not Required)

• Professional experience in house cleaning
• Familiarity with eco-friendly or non-toxic cleaning products
• Bi-lingual (english & spanish)

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