Hotel Head Of Housekeeping

Sage Hospitality Group is set to hire a Director of Housekeeping to join us at the upcoming Indigo Raleigh in North Carolina! As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

Supervise the housekeeping and laundry employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.

Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.

Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction.

Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

Education/Formal Training One to two years of post high school education.

3-5 years of experience in housekeeping operations preferred.

Previous experience in a full service Director of Housekeeping role preferred.

Experience working in a union environment preferred.

Knowledge/Skills Requires thorough knowledge of the Housekeeping field.

Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines.

Requires supervision/management skills.

Ability to analyze report data, prepare reports and initiate correspondence.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

issuing supplies, inventory, receiving supplies, organizing, etc.

issuing supplies, inventory, receiving supplies, organizing, etc.

Bending -30% of shift touring property, checking rooms, etc.

Kneeling -5% of shift checking rooms.

Ability to communicate information and hotel services to management and guests. Second language may be required.

Ability to inspect guest rooms, public areas, and back of house, and review reports.

Mobility -continuous movement throughout the hotel.

Continuous standing -30% of shift.

Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.

Environment Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate-controlled environment. Inside 95% of shift.

Eligible to participate in Sage bonus plan

Medical, dental, & vision insurance

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Company-paid short-term disability

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more.

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