Engine Shop Supervisor

Engine Shop Supervisor

The Engine Shop Supervisor leads the daily operations of the engine repair shop, overseeing a team of diesel technicians performing diagnostics, repair, overhaul, and rebuild work on Caterpillar engines. This is a working supervisor role: the right person is comfortable on the floor solving difficult engine problems and equally capable of managing workflow, holding the team to quality and safety standards, and keeping jobs moving on time and on budget. Success is measured by shop throughput, repair quality, technician development, and customer satisfaction.

Key Responsibilities

• Direct day-to-day shop operations, including job assignment, scheduling, and prioritization to maximize technician productivity and meet customer deadlines.
• Provide hands-on technical leadership and act as the shop's escalation point for complex diagnostics and repairs across CAT engine platforms (e.g., C7, C9, C13, C15, C18, and 3500 series).
• Oversee engine teardown, inspection, in-frame and out-of-frame overhauls, top-end rebuilds, and component replacement to CAT specifications.
• Review and approve diagnostic findings, repair plans, and parts orders; ensure proper use of CAT ET, SIS, and applicable service literature.
• Enforce quality control standards through job inspections and sign-offs, minimizing comebacks and warranty exposure.
• Champion shop safety: ensure compliance with OSHA and company policies, conduct safety talks, and maintain a clean, organized, hazard-free work environment.
• Mentor, train, and develop technicians at all skill levels; conduct performance feedback and support career progression.
• Monitor labor hours, efficiency/recovery rates, and job profitability; identify and correct bottlenecks.
• Coordinate with the parts department, service writers/advisors, and customers to communicate job status, timelines, and additional repair needs.
• Manage warranty documentation and ensure repairs are completed in line with CAT and manufacturer guidelines.
• Maintain shop tooling and equipment, recommending purchases and repairs as needed.