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Customer Service Representative

Pacer Group

Title: Customer Service Representative


Location: Hattiesburg MS, 39401


Job Type: 12 months
PayXXXXXXXXXXX hourly on W2



Shift: (Our core business hours from 7am to 7:30 pm MF but we are responsible for customer operations 24 hours a day; 7 days a week;


Position Summary

  • Our team of Customer Service Representatives assists customers in person at our Business Office. We value our customers and are looking for team members committed to delivering world-class value in every customer interaction.
On a typical day, consultants may:
  • Discuss starting, stopping, or transferring electric service
  • Explain payment options and offer personalized energy-related products and services
  • Report emergency situations
  • Address other general inquiries
We are seeking candidates who are:
  • Excited to be part of a team
  • Naturally curious and take pride in resolving issues
  • Kind, efficient, empathetic, and resourceful
  • Willing to make important decisions
  • Excellent problem-solvers
  • Dependable and resilient
  • Self-aware and driven to take ownership of their career
  • Computer-savvy, proficient in Microsoft Outlook, Word, Excel, and PowerPoint
Responsibilities
  • Explain billing issues and identify causes of high bills
  • Initiate, establish, transfer, and disconnect electric service while offering appropriate products/services
  • Handle general customer inquiries and XXXX discussions
  • Educate customers on energy usage and payment options
  • Assist customers with self-serve payment arrangements
Functional Expertise
  • Answer complex credit and billing inquiries
  • Investigate high bills, analyze customer credit status, quote amount due, and offer solutions
  • Process service orders and respond to service/XXXX questions
  • Update and maintain customer Personally Identifiable Information (PII)
  • Adhere to established policies, procedures, and quality standards
  • Report service disruptions, system outages, and technical issues
  • Provide solutions to unstructured problems requiring conceptual thinking
  • Clearly document all customer interactions
  • Meet individual performance metrics including call handling and call quality
Business Acumen
  • Adapt to a 24/7 working environment with shift changes due to business needs
  • Work required overtime and fulfill on-call obligations
  • Maintain knowledge of all company products and services
  • Ensure security of customer records
Engagement
  • Participate in activities to improve customer satisfaction and business performance
  • Manage peer relationships in a manner that fosters trust and teamwork
Qualifications
  • High school diploma or GED equivalent required
  • Reliable, committed, and customer-focused
  • Excellent interpersonal, organizational, and multitasking skills
Vacancy posted 12 hours ago
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