Customer Service Representative
Pacer Group
Title: Customer Service Representative
Location: Hattiesburg MS, 39401
Job Type: 12 months
PayXXXXXXXXXXX hourly on W2
Shift: (Our core business hours from 7am to 7:30 pm MF but we are responsible for customer operations 24 hours a day; 7 days a week;
Position Summary
Location: Hattiesburg MS, 39401
Job Type: 12 months
PayXXXXXXXXXXX hourly on W2
Shift: (Our core business hours from 7am to 7:30 pm MF but we are responsible for customer operations 24 hours a day; 7 days a week;
Position Summary
- Our team of Customer Service Representatives assists customers in person at our Business Office. We value our customers and are looking for team members committed to delivering world-class value in every customer interaction.
- Discuss starting, stopping, or transferring electric service
- Explain payment options and offer personalized energy-related products and services
- Report emergency situations
- Address other general inquiries
- Excited to be part of a team
- Naturally curious and take pride in resolving issues
- Kind, efficient, empathetic, and resourceful
- Willing to make important decisions
- Excellent problem-solvers
- Dependable and resilient
- Self-aware and driven to take ownership of their career
- Computer-savvy, proficient in Microsoft Outlook, Word, Excel, and PowerPoint
- Explain billing issues and identify causes of high bills
- Initiate, establish, transfer, and disconnect electric service while offering appropriate products/services
- Handle general customer inquiries and XXXX discussions
- Educate customers on energy usage and payment options
- Assist customers with self-serve payment arrangements
- Answer complex credit and billing inquiries
- Investigate high bills, analyze customer credit status, quote amount due, and offer solutions
- Process service orders and respond to service/XXXX questions
- Update and maintain customer Personally Identifiable Information (PII)
- Adhere to established policies, procedures, and quality standards
- Report service disruptions, system outages, and technical issues
- Provide solutions to unstructured problems requiring conceptual thinking
- Clearly document all customer interactions
- Meet individual performance metrics including call handling and call quality
- Adapt to a 24/7 working environment with shift changes due to business needs
- Work required overtime and fulfill on-call obligations
- Maintain knowledge of all company products and services
- Ensure security of customer records
- Participate in activities to improve customer satisfaction and business performance
- Manage peer relationships in a manner that fosters trust and teamwork
- High school diploma or GED equivalent required
- Reliable, committed, and customer-focused
- Excellent interpersonal, organizational, and multitasking skills
Vacancy posted 5 days ago
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