Store Manager - Paint & Body Shop

Job Description

Job Description

Benefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Location: Las Vegas and Henderson, NV
Employment Type: Full‑Time
Reports To: District Manager / Regional Operations

Position Overview

The Store Manager oversees all daily operations of a high‑volume paint and body repair facility, ensuring exceptional customer service, efficient workflow, strong financial performance, and full compliance with industry standards. This leader is responsible for managing technicians, estimators, and front‑office staff while maintaining a professional, safety‑focused, and customer‑driven environment.

Key Responsibilities

Operational Management

• Direct and oversee all paint, body, and collision repair operations

• Ensure accurate estimates, repair quality, and timely job completion

• Maintain shop workflow, production schedules, and parts coordination

• Monitor quality control processes to uphold brand and safety standards

• Ensure compliance with OEM procedures, insurance guidelines, and company SOPs

Customer Experience & Service

• Deliver a professional, transparent, and customer‑focused experience

• Manage customer communication, updates, and issue resolution

• Oversee insurance interactions, supplements, and claim documentation

• Maintain high customer satisfaction scores and positive online reviews

Financial & Performance Management

• Review daily, weekly, and monthly KPIs including sales, labor efficiency, cycle time, and profitability

• Control expenses, labor costs, and parts management

• Drive revenue growth through operational efficiency and customer retention

• Ensure accurate invoicing, documentation, and financial reporting

Team Leadership & Development

• Recruit, train, and supervise technicians, painters, estimators, and front‑office staff

• Conduct performance evaluations, coaching, and corrective actions

• Promote a culture of accountability, teamwork, and professional conduct

• Ensure proper staffing levels and schedule management

Safety & Compliance

• Enforce OSHA, environmental, and hazardous materials regulations

• Maintain a clean, organized, and safe work environment

• Ensure proper use of equipment, PPE, and paint booth operations

• Conduct regular safety meetings and compliance audits

Qualifications

• 3–5+ years of management experience in automotive collision, paint, or body repair

• Strong understanding of collision repair processes, estimating systems, and insurance procedures

• Proven leadership skills with experience managing multi‑disciplinary teams

• Excellent communication, problem‑solving, and customer‑service abilities

• Ability to analyze KPIs, manage budgets, and drive operational performance

• Proficiency with estimating software (CCC, Mitchell, Audatex) preferred

Core Competencies

• Leadership & Accountability

• Customer Focus

• Operational Excellence

• Financial Acumen

• Conflict Resolution

• Team Development

• Safety & Compliance