Assistant Fitness Manager

Overview Join a team that’s changing lives through fitness! Crunch Fitness is one of the fastest-growing fitness companies in the industry, and we’re expanding to grow our market. We’re looking for a driven and enthusiastic Assistant Fitness Manager who is ready to inspire, motivate, and guide members toward their health and fitness goals. This is an opportunity to build a rewarding career while making a real impact in people’s lives and growing alongside a company that’s transforming the fitness industry. Ultimately optimize member results and usage, generating a rewarding club experience. Responsibilities Assist fitness manager in booking Kickoffs and activation PT programs. Support manager and desk staff in attaining kickoff booked and showed goals: Activations Marketing & PT. Professional Development - assist in the growth of trainer education and application of best practices and training efficacy. Productivity Management - assist the fitness manager in facilitating the daily productivity of the training team. Ensure consistency of trainer prospecting for kickoffs, new client leads and retention of current trainer clients. New Hires - work with new trainers on completing onboarding checklist/training and accountability to the business plan. Manager on Duty - be the primary person in working with staff and members when other management personnel are not available. Professionalism / Leadership Attend to all details and responsibilities of the position in a timely, efficient and professional manner. Uphold club protocol and procedures in a tactful and positive manner with all members and employees. Maintain a high degree of professionalism, consistency and reliability in regards to attitude, appearance and performance. Demonstrate strong managerial habits and behaviors. Maintain an excellent attendance record. Work Ethic - display a sense of readiness, resourcefulness and honesty. Punctuality - arrive 5-10 minutes before the assigned shift starting time. Appearance - sharp uniform with name tag, clean and pressed uniform. Believes in Crunch’s mission/vision. Interact in a professional manner with other club and staff members. Cope well with stress and maintain personal productivity while under pressure. Maintain a high level of self-motivation! Communication Communicate problems/concerns to Management and contribute to their solution. Ability to communicate with a wide variety of people and the ability to teach and motivate them. Communicate pertinent information to all managers, staff and members in a timely and professional manner. Maximize the quality of the members’ experience by communicating and promoting club information with enthusiasm. Promote club programs externally through public relations & reputation management programs. Inform Management of any equipment needing repair or any hazardous conditions. Handle member complaints in a professional manner according to procedure. Keep Management informed of equipment recommendations based on member request, staff suggestions, industry trends, usage and daily stats. Knowledge Requires fitness background and knowledge of the club including the club’s exercise equipment, programs and exercise principles, protocol and culture. Requires ability to manage time effectively, maintain organized thought patterns and an overall sense of good judgment, planning and direction. Maintain CPR/AED Certification. Identify current fitness and market trends through conventions, seminars, continuing education programs, books, magazines, etc. Continued development of leadership skills. Computer experience and proficiency with VFP, Microsoft Word, Publisher, Excel, ABC & VFP. Continued development of marketing & sales skills related to promoting programs & services. Perform all fitness related duties with excellence. Continued development of fitness related topics. Initiative Innovate ways to increase member roadmap and evaluations. Develop/assist in the development of club functions such as staff/department meetings, appropriate lectures or workshops and member/guest parties. Provide leadership and motivation to all staff. Perform duties with the highest degree of initiative by acting without supervision and routinely reporting suggestions/decisions in meetings with the General Manager. Create interest with new members and existing members in helping them optimize their membership & overall club experience. Contribute new information to each department that can enhance performance & effectiveness. Retention Management Maintain strong contacts & presence via phone, floor, mail and community. Develop, track and grow on point sessions and evaluation using VFP. Ensure optimization of the percentage of new members going through their roadmap sessions. Coordinate fitness team educational programs including certification programs, seminars, guest speakers, etc. Maintain fitness tracking sheets. Train program specialists on how to properly book roadmaps at POS. Assist Management to maintain VFP and Data Trak PT process. PT Program Management To assist in the development of new coaches and Personal Trainers primarily by example. Ensure that we reach PT and monthly revenue goal. Help Management hold monthly meetings with PT Training and follow the informational motivation and educational format. Present, build a value and influence all members (new and existing) regarding private services available at Crunch. Continuously develop leads and generate referrals through professional reputation management. Progress on clients’ new & renewal to be delivered to owner monthly or as requested. Confirm appointments. Master PT software and train staff on its functions. Create awareness of all current fitness incentives and program options. Personal Training Maintain proper file on all clients (paperwork via progress notes). Enforce protocol regarding no shows, cancellations, late appointments. Properly confirms all scheduled appointments. Regularly maintains contact with clients via phone, mail and e-mail. Provide educational material to enhance experience, knowledge and credibility. Personal Training sessions must be performed outside the scheduled time when required. Compensation Hourly Wage: $18 per hour, based on a maximum of 20 hours per week. 5% of all PT programs sold. $100 Bonus for hitting monthly New Cash PT goals. 50% of all paid PT sessions performed. Benefits Health Benefits & PTO – Refer to Primetime benefits plan Time Expectations 20 hours per week of AFM responsibilities. 10 – 20 hours per week of paid client personal training hours. AFM hours TBD based on working peak hours & supporting FM/GM hours. Additional expectations: Work 9-9 on the last day of the month (close out). Excused if all goals are achieved. Any requested changes in schedule must be provided in writing and approved by regional management. Website: #J-18808-Ljbffr