Software Quality Analyst

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Software Quality Analyst who is responsible for developing, implementing, and maintaining quality assurance (QA) methodologies to ensure compliance with established standards, procedures, and regulatory requirements within a large-scale enterprise IT environment. This role evaluates software, hardware, and associated documentation throughout the system development lifecycle to ensure delivered solutions meet functional, performance, and security requirements.

This position also performs duties aligned with Business Analysis and Project Management support functions, ensuring quality is embedded in requirements definition, system design, development, and deployment activities.

Key Tasks & Responsibilities

Business Analysis Support

• Collaborate with stakeholders to gather, analyze, and document business and system requirements
• Translate business requirements into testable acceptance criteria and quality benchmarks
• Participate in the development of process flows, use cases, and system documentation
• Ensure alignment between business objectives and technical implementation

Project Management Support

• Support project planning, scheduling, and tracking activities across multiple initiatives
• Assist in defining project deliverables, milestones, and quality gates
• Monitor project progress and provide status updates related to quality assurance activities
• Coordinate with development, infrastructure, and operations teams to ensure timely delivery of high-quality solutions
• Support risk identification and mitigation related to software quality and delivery

Quality Assurance & Control

• Develop and implement quality control methodologies to ensure compliance with QA standards, guidelines, and procedures
• Define quality characteristics, metrics, scoring parameters, and acceptance criteria for IT systems and applications
• Establish and maintain processes for evaluating software, hardware, and technical documentation
• Conduct formal and informal reviews throughout the system development lifecycle (SDLC), including requirements, design, development, testing, and deployment phases
• Monitor adherence to QA standards across application development, system integration, and operational support activities
• Identify defects, track resolution, and ensure corrective actions are implemented and validated

Test Planning & Execution

• Develop and execute test strategies, test plans, and test cases for enterprise applications and systems
• Perform functional, regression, integration, and user acceptance testing (UAT)
• Validate system performance, reliability, and compliance with defined requirements
• Document test results, defects, and quality metrics in enterprise tracking systems

Process Improvement & Standards Compliance

• Develop and refine QA processes, procedures, and standards to improve efficiency and effectiveness
• Recommend improvements to development and testing methodologies
• Ensure compliance with Federal, NIH, and organizational IT governance standards
• Participate in continuous improvement initiatives across application development and operations

Documentation & Reporting

• Develop and maintain QA documentation, including test plans, test cases, and validation reports
• Provide quality metrics, defect analysis, and performance reporting to stakeholders
• Document review findings and ensure traceability of requirements to test outcomes

Required Technical Skills

• Experience with software QA methodologies, testing frameworks, and lifecycle processes
• Knowledge of test planning, test case development, and defect tracking tools
• Understanding of business systems and enterprise applications
• Experience working with relational databases and data validation testing
• Familiarity with Agile and/or Waterfall development methodologies
• Experience with enterprise collaboration and tracking tools (e.g., Jira, Confluence, ServiceNow)

Preferred Skills

• Experience supporting Federal or NIH environments
• Familiarity with automated testing tools and CI/CD pipelines
• Understanding of application hosting environments (on-prem and cloud)
• Experience with ColdFusion, PHP, .NET, or similar enterprise application platforms
• Experience supporting data-driven applications and database validation

Key Competencies

• Strong analytical and problem-solving skills
• Attention to detail and quality-focused mindset
• Excellent written and verbal communication skills
• Ability to coordinate across technical and business stakeholders
• Strong organizational and documentation skills
• Ability to manage multiple priorities in a dynamic environment

Education & Experience

Education

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field

Experience

• 3-7 years of experience in software quality assurance, testing, or systems analysis
• Experience working in enterprise IT environments supporting application development and operations
• Experience participating in full Software Development Lifecycle (SDLC) activities

Certifications

• Certified ScrumMaster (CSM) or Agile certification
• Relevant cloud certification (e.g., Microsoft Azure Fundamentals or Associate)
• ITIL certification preferred.

Security Clearance

• Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.