French Bilingual Customer Service Representative

Job Description

Job Description

Remote Bilingual French Customer Service Representative

• $16.00/hour starting pay
• Increase to $17.00/hour after 6–9 months

• French Shift Options:
  • Monday–Friday, 10:30 AM – 7:00 PM
  • Tuesday–Saturday, 10:30 AM – 7:00 PM

Overview

We are partnering with a leading third-party financial services client seeking Bilingual French Customer Service Representatives to join their remote team. This role focuses on assisting customers with insurance-related issues tied to auto leases and loans.

This is NOT a sales or collections role—all calls are informational and focused on customer support and problem resolution.

Key Responsibilities

• Handle approximately 14 calls per hour (high-volume phone environment)
• Contact customers regarding insurance discrepancies (e.g., cancellations, missed payments, incomplete documentation)
• Verify insurance details directly with insurance agents
• Accurately update and upload information into internal systems
• Leave scripted messages when agents are unavailable
• Ensure all customer insurance requirements are properly documented and resolved

Training Program

• Duration: 3 weeks (Monday–Friday, 8:30 AM – 5:00 PM)
• Includes:
  • Classroom training
  • Call shadowing
  • Live call handling with supervision
• Assessment Required:
  • Must pass final evaluation with 80% or higher
  • One additional week is allowed if the first attempt is unsuccessful
  • Failure to pass will result in assignment termination

Required Qualifications

• Fluent in French and English
• High school diploma or equivalent
• Minimum 1+ year of customer service experience

Preferred Skills

• Call center or high-volume phone experience
• Strong attention to detail and data entry skills
• Ability to meet performance metrics and productivity goals
• Positive attitude and strong communication skills

What We’re Looking For

• Individuals who thrive in a fast-paced, structured environment
• Strong problem-solvers who enjoy helping customers
• Reliable candidates who can consistently meet performance expectations

#centralpriority26

This is a Contract to Hire position based out of Chicago, IL.

The pay range for this position is $15.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jun 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.