Customer Success Manager

Cedar Forge Group, a Richmond, VA-based company, seeks a Customer Success Manager for a full-time role. This dynamic position involves managing client relationships and ensuring maximum product value. As a Customer Success Manager, you'll monitor product usage, provide support and training, and identify opportunities for enhancements and client satisfaction improvements. You'll collaborate with sales and marketing teams to ensure a seamless client experience. You’ll work in a collaborative environment in Richmond, VA, fostering professional growth and development. The workplace is supportive and encourages teamwork and individual growth. The annual salary range for this position is between $88,000 and $105,112, inclusive of comprehensive benefits such as health insurance, retirement plans, and opportunities for professional development. Employees can expect to engage in a variety of tasks, utilizing a range of tools and technologies to support their work. The workplace is typically a modern office environment, fostering a collaborative and innovative atmosphere. Applicants should possess a relevant degree or equivalent experience, along with strong communication and problem-solving skills to thrive in this role. Requirements include a bachelor's degree in a related field, 3+ years of experience in customer success or client relationship management, strong communication skills, and the ability to work independently and as part of a team. Managing client relationships, monitoring product usage, providing support and training, identifying opportunities for product enhancements, collaborating with sales and marketing teamsBachelor's degree in a related field, 3+ years of experience in customer success or client relationship management, strong communication and interpersonal skills, ability to work independently and as part of a team #J-18808-Ljbffr