Front Office Specialist I

Job Description We are searching for a Front Office Specialist at our Texas Children's Pediatric Clinic, North Austin campus — someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system and transmit accurate claims. Think you’ve got what it takes? Job Duties & Responsibilities Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles Assist patients with check-in/check-out Answer telephone within three (3) rings and direct calls per practice protocol Document complete and error-free messages in telephone encounter and route to the appropriate area per practice protocol Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral Document eligibility in the electronic health record per practice protocol Schedule appointments per practice protocol Demonstrate ability to use judgment when scheduling provider’s template Verify and document coverage of services prior to patient being seen by a provider per practice protocol Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and complete required corrections Assure electronic health record is complete and ready for provider use prior to patient being seen Collect and disseminate mail and deliveries per practice protocol Monitor returned mail work queue and correct in electronic billing system within fourteen (14) days All successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. Skills & Requirements H.S. Diploma or GED required 1 year or more of related experience required About Us Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance. Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children’s without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. #J-18808-Ljbffr Texas Children's Hospital