Business Analyst

Business Analyst FT / PT Status – Full-Time Salary – $19.79 - $35.95 Hourly Wage Remote Work / In-Office – In-Office / On-Site Application Deadline – 6/15/2026 Key Responsibilities The Utah State Tax Commission is currently looking to fill one vacant position in the TAP System Support group. The Business Analyst will typically perform the following activities: User Support – Internal and External Customers Provide Daily support to Taxpayer Access Point (TAP) users on the phone, in person or by electronic means Assist the User in resolving their issue. Examples include, answering FAQ's, resetting passwords, providing instruction and technical assistance. Assisting TAP Users with troubleshooting .txt (fixed-length) files and importing/uploading templates Respond to TAP User email inquiries Assist TAP Users with business registration System and acceptance testing Manipulate data to meet requirements of test scripts Execute test scripts, analyze, and document the test results. Work with developers to resolve errors and complete regression testing. System Support Research TAP errors and issues determining cause and scope of the problem. Identify impact of system changes and recommend solutions for system issues. Document and confirm TAP system problems either reported by Users or identified in testing. Work with programmers and business experts to determine appropriate action. Analyze TAP system functionality and interview Users to define business requirements for program changes. TAP Training Create User system training presentations using Excel, Word, Power point or other training tools. Provide instructions, handouts, and demonstrations and follow up training for Divisions, Sections, groups and individuals. Project Team Member Actively participate on project teams from definition to completion. Communicate and document testing results. Remote Schedule This position may be eligible for a hybrid work schedule. Be in the office at least two (2) days per week. This position is currently a hybrid of both in-office and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason. Preference given to applicants with: Computer experience troubleshooting different browsers, connectivity, pop-ups, printing, etc. Customer Service experience with TAP. Experience testing in Gentax and TAP. Salary Non-state employees are hired for this position at $21.00 an hour. We are unable to negotiate hourly wage amounts. DHRM rules apply for promotions/transfers for current state employees. Qualifications Good grammar/writing and verbal communication skills Technical knowledge of and troubleshooting browsers (e.g. certificates, pdf viewers, cache/cookies/history) Familiar with tax filing software (e.g. QuickBooks, ADP, TurboTax (Intuit)) Knowledge of HP/Mac commands, Cell phones/tablets and Microsoft controls About the Role Location – 210 North 1950 West Salt Lake City, UT, 84134 United States Background Check Required – You must successfully pass a criminal history check. Drug Test Required – No Schedule Code – B - Competitive Career Service Why You Should Join Our Team In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include: Job Stability: Enjoy the security and reliability of employment within a well-established organization. Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support. The Agency For more information - tax.utah.gov EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact View phone number on click.appcast.io. #J-18808-Ljbffr