Manager, Business Operations

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Job Summary The Manager, Business Operations is responsible for ensuring the development and implementation of the transformation initiatives for the Global Insurance Industry to meet the current and future needs of the organization whilst fostering a collaborative and innovative team culture focused on operational excellence. Provide strategic, operational, and organizational support to the Global Insurance Leader. Drive end-to-end execution of strategic transformation initiatives, post-merger integration, operating cadences, and executive communications. Focus Areas Strategic initiatives oversight (Post-merger integration and transformation support, etc.) Governance and cadence management Executive preparation (presentations, briefings, reporting) Cross-functional coordination and leadership support Role Purpose Support the Global Insurance Leader in executing strategic priorities and ensuring operational excellence Provide direction, structure, and follow-through to transformation initiatives, including post-merger integration Act as a trusted advisor and coordination hub between leadership, stakeholders, and global teams Key Responsibilities Establishes and optimizes day-to-day operational activities, including revenue and sales growth, expense, cost and margin control and monthly, quarterly and annual financial goal management. Leads efforts to develop and improve through efficient and effective integrated processes, implementing common management processes/services to leverage organizational resources. Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets. Manages and oversees the day-to-day operations to meet budget and other financial goals. Supports with development and implementation of a system to track and report on the progress of strategic plan implementation. Ensures that all department heads are fully informed of the operational objectives of the business. Participates in the design and development of operational processes, policies and improvements related to these processes for each department in their domain. Manages and oversees the establishment of performance goals and allocates resources. Ensures that operational activities comply with organizational requirements for quality management, legal stipulations and general duty of care. Participates in acquisition and growth activities that support overall business objectives and plans. Advises the management team and/or department heads on key planning issues and make recommendations on important business decisions. Facilitates regular meetings with department heads to ensure that operational objectives are achieved. Implements all tactical human resource procedures, managing and leading team(s), setting goals and managing performance accordingly. Academic Qualifications and Certifications MBA or master’s degree in business or related field (optional but valued) Key Skills & Experience 5–8+ years of experience in business operations, strategy or business consulting, PMO, chief-of-staff roles, or strategic execution roles Experience managing transformation projects and/or post-merger integration Strong program and stakeholder management capabilities Excellent high-quality presentation creation skills (PowerPoint, storytelling, executive reporting) High proficiency in Microsoft Office 365 (Excel, PowerPoint, Teams) Experience in global organizations or distributed teams Experience working directly with C-level or senior executives Multilingual abilities are a plus Preferred: background in technology services or insurance Personal Attributes Highly structured, organized, and reliable Willingness to impact Strong analytical and problem-solving mindset Ability to influence without authority and work across hierarchical boundaries Discreet with sensitive information Proactive, autonomous, and comfortable with ambiguity Strong communicator with excellent interpersonal skills Workplace type Hybrid Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Fraud Warning NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, contact us. Seniority level Director Employment type Full-time Job function Management and Manufacturing Industries IT Services and IT Consulting #J-18808-Ljbffr NTT DATA, Inc.