Title Assistant

Purpose of Job

The Title Assistant provides administrative support, as needed, for the department/office. The position will perform various clerical tasks as directed by the Title officers. These tasks will include typing various forms of correspondence, processing incoming mail, proofreading various documents, filing, copying, and all other clerical tasks assigned by the Title Officer.

Job Duties and Responsibilities (Essential Job Functions)

• Performs order entry and data auditing of new title orders and carries out clerical tasks to support timely closings and title recordings.
• Retrieve information and communicate by telephone, e-mail, or fax/ e-fax to customers, sales associates, escrow associates or other contacts.
• Generate amendments to searches and issue title supplements.
• Package and distribute documents and files.
• Performs copying, filing, scheduling, along with other clerical tasks, which may include typing and word processing.
• Processes mail and courier deliveries and assists with outgoing mailings.
• Maintain logs to track data production.
• Answer phones, respond to information requests or refer to the appropriate department.
• May prepare billing, billing reconciliation and assist in locating abstracts.
• Abstract of documents – examine deeds, tax records, lenders instructions, fees etc
• Cross trains in other areas and serves as a backup to other departmental staff.

Perform any additional title assistant-related responsibilities as requested or assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected timeframes and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• High school diploma or equivalent required.
• Additional education or training in administrative support or a related field is a plus.

Experience:

• 1–2 years of experience in title, escrow, or administrative support strongly preferred.
• Experience in a fast-paced office environment is a plus.

Knowledge and Skills:

• Ability to operate standard office equipment and may include multi-line phone system.
• Knowledge of real estate, title and/or mortgage business is preferred.
• Knowledge of legal descriptions is beneficial.
• Proficient in computer use with strong keying skills; preferred typing speed between 45 and 60 words per minute (WPM).
• Strong analytical and problem-solving skills, with solid numerical aptitude.
• Ability to prioritize and manage multiple tasks and projects simultaneously under tight deadlines. Self-motivated and detail oriented.
• Effective oral and written communication skills; persistent, polite, and courteous in all interactions.
• Strong interpersonal skills with a customer service focus; proven ability to work collaboratively in a team environment.
• Demonstrates willingness and flexibility to perform backup assignments as needed.

Wage: $25.00 - $27.00 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan, based on financial results.


Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer


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For further information, please review the Know Your Rights notice from the Department of Labor.