PATIENT SERVICE REP

Patient Service Representative

Position: Patient Service Representative

Reports to: Practice Manager

Summary: To greet patients, verify demographic and insurance information, collect copays, and print fee tickets and SOF forms.

Job Requirements: Must be a high school graduate. Must have general computer knowledge. Must have basic typing skills. Must have good health as demonstrated by infrequent absenteeism. Must have ability to communicate well with a variety of clients in mature, courteous, and professional manner. Must be able to function independently and accurately with frequent interruptions.

Responsibilities:

• Greets consumers in a pleasant professional manner.
• Verifies demographic, referring physician and insurance information over the telephone or in person.
• Correctly identifies insurances that need precertification or authorization and ensure that it is obtained.
• Collects copays from patients. (See policy on money handling.)
• Verifies correct amount of cash in drawer upon opening and close out cash drawer in evening.
• Correctly schedules tests at appropriate site.
• Notifies appropriate staff when supplies are low for recording purposes. (Put on physician schedule if appropriate).
• Runs fee tickets, day sheets, and SOF forms. Makes sure appropriate forms are completed.
• Keeps an eye on waiting room for supplies and neatness.
• Makes follow up appointments/schedules necessary tests.
• May need to post charges and co-pays.
• May be asked to make patient appointment reminders.
• Other duties as assigned by Practice Coordinator or Manager.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or veteran status.

Working Conditions: 8:00am to 8:00pm M-F or hours may vary from day to day as required by the job. Subject to frequent interruptions and changes in priority of duties throughout the day. Sitting/standing/moving about during working hours.

Physical Requirements: To identify specific functions job requirements and work environment factors that could affect job performance.

• Standing: Frequently
• Walking: Occasionally
• Lifting (70 pounds): Occasionally
• Carrying (70 pounds): Occasionally
• Pushing (70 pounds): Occasionally
• Climbing with (70 pounds): Not essential job requirement
• Stooping/Bending: Occasionally
• Twisting/Turning: Occasionally
• Kneeling/Squatting: Occasionally
• Crawling: Occasionally
• Reaching Up/Reaching Forward: Occasionally