ASSISTANT DELI MANAGER

Job Title

To provide guidance and empowerment to Deli associates, and model how to actively engage guests, ensuring they receive unparalleled hospitality and professional service.

Wage Range

Up to $22.50 – depending on experience with provable hours or work sample

Benefits

Employee Stock Ownership Plan (ESOP) – 100% Company paid

DailyPay – Employee's option to work and get paid today

401K – Company matching up to 4% (if elected)

Medical, Dental, Vision, Life Insurance (no deductible medical option)

Company paid Life Insurance for full time (30 hours)

Voluntary Insurance Products

Health Savings Account (HSA)

Paid holidays

Vacation Time

Bereavement & Jury Duty pay

Paid Sick & Safe Leave – Employees earn 1-hour sick leave for every 40 hours worked

Paid Family & Medical Leave

Employee Assistance Program (EAP)

Essence of Position

To provide guidance and empowerment to Deli associates, and model how to actively engage guests, ensuring they receive unparalleled hospitality and professional service.

Shared Expectations

Creating a welcoming atmosphere for everyone.

Embracing Yoke's Core Values and Mission Statement as an integral part of your contribution to our team.

Promoting Yoke's sales and company growth by patronizing Yoke's stores and representing our company in the community with a positive message.

Participating enthusiastically with genuine care for our shared success, always remembering we are the owners of Yoke's.

Tasks of Position

The following are core and essential responsibilities of this position. Associates are responsible for completing any and all duties assigned as required for the successful operation of our business. All associates are required to perform their job duties in a manner which upholds the integrity and honesty of our company.

• Reporting for assigned shifts on time, and on a regular basis, capable of communicating clearly and demonstrating suitable physical abilities to safety perform assigned tasks and duties, prepared to provide excellent service and leadership.
• Promoting sales through active discussions with guests, offering product recommendations, and discussing current promotions and service information. (Examples may include: asking guests if they need other products to accompany requested items, chatting about Yoke's signature items, fresh board and sweet deal suggestions, or providing information on recipes and products).
• Performing managerial duties in the absence of the Deli Manager including but not limited to the following: inventory, sales, and other bookwork required to monitor financial performance, ensuring the overall operations and profitability of the Deli Department.
• Merchandising existing products and new products by using size, shape and color to compliment an area or item to help promote increased sales.
• Practicing Food Safety - Active Managerial Control for the Deli Department by being proactive at finding and preventing food safety risks, ensuring that Shift Leads are properly trained and are actively training associates on food safety practices. These practices include knowing personal health and illness symptoms to report to the management, monitoring food temperatures with thermometers, proper hand washing when required, using tongs or other barriers with ready-to-eat food, cooking meat to proper temperatures, washing produce before cutting, and preventing cross contamination. Active Managerial Control requires management to assure Associates follow food safety requirements by checking their work and providing corrective action as needed.
• Directing, coordinating, and participating in preparing, wrapping, serving, and packing types of food served or prepared by the Deli Department while upholding the production and presentation of fresh, quality deli products ensuring food meets company specifications.
• Providing in-service training to all new personnel as assigned and ensuring they learn exceptional guest service, special features and services offered by the Deli, and the proper and safe operations (at minimum) of the following equipment: slicer, deep fat fryer, ovens, wrapping station, cash register, espresso machine, coffee machine, scales, thermometers, hot case, rotisserie (where available) microwave, grills (where available) and any other equipment used in the Deli Department.
• Empowering associates to use "This One's On Us" cards to "Make Our Guests Crazy About Us!"
• Finding a way to make our guests happy.
• Ensuring all work performed in the department is completed in accordance with all local, state, federal and company rules, regulations, and policies regarding workplace safety, food handling safety, sanitation/housekeeping standards, and guest services.
• Participating actively in the Deli Department's accident reduction plan including: monitoring drains in sinks, combi-ovens, fryers, hood traps, vent traps, and grills, cleaning floors of spills immediately, and recognizing shelf order, safety features of all machinery, store evacuation plan, robbery policy, health codes for sanitizers, case temperatures, gloves, ice scoop, sink regulations, and storing regulations.

Supervisory Responsibilities

This position has supervisory responsibilities, and though many positions in our company are not supervisory, the following quote exemplifies our belief in leadership for all associates:

"Whether you are the president of a company or the janitor, the moment you step from independence into interdependence in any capacity, you step into a leadership role. You are in a position of influencing other people." - Stephen Covey

This position's supervisory responsibilities include, but may not be limited to the following:

• Managing secondary supervisors who assist in supervising employees in the Deli Department.
• Supervising, coordinating, and evaluating the activities of associates in the Deli Department by performing all duties personally, or through secondary personnel.
• Performing supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, training, planning, assigning, and directing work; appraising performance in a timely manner; rewarding, disciplining, addressing complaints, and resolving problems.
• Possessing and displaying excellent leadership and communication skills in handling associate matters.
• Implementing and enforcing company policies.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience

High School diploma or GED; or a minimum of two years related experience and/or training; or equivalent combination of education and experience.

• Language Skills

Reads, analyzes, and interprets general business documents. Writes reports and business correspondences. Communicates effectively and pleasantly with all guests, vendors, and associates, under all circumstances.

• Mathematical Skills

Performs mathematical skills in order to manage a profitable Deli operation including concepts such as fractions, percentages, ratios, and proportions to practical situations. Performs mathematical skills using units of American money and weight measurement, volume.

• Reasoning Ability

Applies common sense understanding to carry out simple instructions in written or oral form. Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written or oral form.

• Other Qualifications

Meets the state minimum requirement to work with slicers or other Deli equipment and tools.

• Certificates & Licenses

Valid State Food Handlers Permit

Valid Driver's License or State I.D. Card

• Yoke's Provided Training

Active Shooter

Deli Skills Training levels One, Two, and Three

Food Handler's Safety Training

Harassment Training

HIPAA Training

Late Night Retail Safety Training

Shoplift Prevention

Yoke's Safety Orientation Training / Active Shooter

Yoke's Guest Service Training & Commitment

(Optional: Hepatitis A vaccination