IT Coordinator

IT Support Specialist

Responsible for oversight of computer systems, hardware, software, networking, and negotiating IT related contracts. Ability to think creatively to resolve issues and provide valuable feedback for solutions. Provide first line response for users requiring assistance with IT issues and problems at all locations.

Bachelor's degree in IT related field

Two years related IT work experience

Good knowledge of IT systems and support

Valid Texas Drivers License and good driving record

Ability to travel on regular basis to Goodwill territory locations

Self-motivated and able to take direction as needed

Ability to work independently with minimum supervision

Ability to maintain privileged and confidential information

Strong interpersonal skills

Strong analytical and problem-solving skills

Customer-service orientated

Strong communication skills; ability to communicate technical information to non-technical users

Ability to respond quickly and effectively to user needs

Outstanding organizational skills

Ability to prioritize, handle multiple tasks and projects simultaneously

Ability to work in a fast-paced setting

Reliable and dependable

Intellectual curiosity and desire to constantly keep up with new developments in IT

Must possess equipment and capability to remote into other computers as needed

Working knowledge of:

Microsoft Windows Operating System

Microsoft Office Suite

Google Applications (Gmail, Calendar, Drive, Docs, Sheets, Sites)

Network/Desktop/Notebook/Printer Hardware

Desktop computer setup and installation

Exposure to, and basic knowledge of:

Anti-Virus, Firewalls and/or Security Solutions

Network Infrastructure –Cabling, Equipment and configuration

Microsoft Windows Server

Microsoft Active Directory and Group Policy

Networking services & protocols such as DNS, DHCP, RDP & SMTP

Required to climb, stoop, kneel, crouch and/or crawl.

Must be able to lift and move up to 40 lbs occasionally.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Respond timely to requests for IT support via remote, phone, email and in person

Identify users primary issue, prioritize, determine severity and provide solutions

Maintain daily performance of computer systems

Install, modify, and repair computer hardware and software

Run diagnostic programs to resolve problems

Install and/or inspect installation of network devices and cabling

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems (telephone, internet, etc.)

Provide New User Setup and Configuration

Install computer peripherals for users (printer, mouse, keyboard, scanner, etc.)

Place and escalate vendor service calls when necessary to resolve hardware or software failures

Provide after hour support as required

Project a positive and professional appearance and demeanor

Well organized and quality conscious

Communicate appropriately and positively with co-workers and others

Perform other duties and responsibilities as assigned by supervisor