Field Supervisor

Job Description

Job Description

English-Spanish Position Summary:

The Fleet, WDI & Road Porter Supervisor is responsible for overseeing daily operations, coordinating employee schedules, monitoring service quality, ensuring compliance with safety procedures, and supporting operational activities across the assigned Fleet, WDI, and Road Porter locations.

This position requires strong leadership, effective communication, flexibility, and a hands-on approach to supervising employees, maintaining operational standards, responding to client requests, and ensuring that all assigned areas remain clean, safe, organized, and fully operational.

The Supervisor must be prepared to assist employees directly, cover staffing shortages, respond to unexpected operational needs, and maintain continuous communication with management.

Essential Duties and Responsibilities:

1. Fleet Operations & Scheduling:

   • Prepare, coordinate, review, and finalize employee work schedules for Fleet operations.
   • Ensure adequate staffing coverage for all assigned shifts and operational areas.
   • Monitor employee attendance, punctuality, and daily assignments.
   • Coordinate schedule adjustments, shift changes, and employee replacements as needed.
   • Provide operational support when employees are absent or additional coverage is required.
   • Maintain accurate scheduling and staffing information.
   • Coordinate additional work assignments and special service requests.

2. Employee Supervision & Operational Oversight:

   • Supervise employees assigned to Fleet, WDI, and Road Porter operations.
   • Conduct regular inspections of assigned locations and employee work areas.
   • Verify that employees complete their assigned duties according to established company standards.
   • Monitor employee productivity, performance, attendance, and professional conduct.
   • Provide employees with daily instructions, guidance, and operational support.
   • Identify performance deficiencies and report concerns to management.
   • Ensure compliance with company policies, client requirements, and operational procedures.
   • Assist with training and reinforcing proper work practices.

3. Safety Compliance & Vehicle Inspections:

   • Ensure employees follow all applicable workplace safety rules and procedures.
   • Conduct routine safety inspections throughout assigned operational areas.
   • Inspect company vehicles for cleanliness, visible damage, safety concerns, and operational readiness.
   • Verify that employees properly use company vehicles, tools, equipment, and required personal protective equipment (PPE).
   • Report vehicle damage, equipment malfunctions, unsafe conditions, and workplace incidents immediately.
   • Coordinate corrective actions with management when safety or operational concerns are identified.
   • Promote a culture of workplace safety and accountability.

4. Client Communication & Service Requests:

   • Monitor, respond to, and follow up on client emails related to Fleet operations.
   • Maintain professional communication with clients regarding daily operations, service requests, and operational concerns.
   • Coordinate client requests with employees and management to ensure timely completion.
   • Report client complaints, service deficiencies, and operational issues to the appropriate manager.
   • Follow up on outstanding requests and confirm that assigned services have been completed.
   • Maintain professional and courteous relationships with clients and operational representatives.

5. WDI Operations & Supply Distribution:

   • Oversee daily operational activities across assigned WDI locations and trailers.
   • Conduct routine inspections to verify cleanliness, organization, and operational readiness.
   • Monitor inventory levels and identify supply or equipment needs.
   • Coordinate the pickup of supplies, materials, and merchandise from designated warehouses or storage locations.
   • Transport and distribute supplies and materials to assigned WDI trailers and operational areas.
   • Ensure that supplies and equipment are properly stored and available for employee use.
   • Communicate shortages, damaged materials, and inventory concerns to management.

6. Road Porter Operations & Grounds Maintenance:

   • Supervise Road Porter employees and inspect all assigned exterior and operational areas.
   • Ensure parking areas, sidewalks, walkways, green spaces, and surrounding areas are maintained according to client and company standards.
   • Verify that employees complete assigned cleaning, litter collection, and general grounds maintenance duties.
   • Assist employees directly with cleaning and maintaining assigned areas when operational needs require additional support.
   • Participate in litter removal, debris collection, and general cleanup of green spaces and exterior areas.
   • Identify areas requiring immediate attention and coordinate corrective action.
   • Ensure that work areas remain clean, presentable, safe, and properly maintained.

7. Equipment Maintenance & Operational Support:

   • Perform routine visual inspections of tools, machinery, and operational equipment.
   • Identify damaged, defective, or malfunctioning equipment.
   • Perform basic troubleshooting and minor equipment repairs when qualified, trained, and authorized.
   • Coordinate equipment repairs or replacements with management when necessary.
   • Ensure employees follow proper equipment handling and storage procedures.
   • Maintain equipment in safe and operational condition.

8. Staffing Coverage & Schedule Flexibility:

   • Provide direct operational coverage when employees are absent, unavailable, or when unexpected staffing shortages occur.
   • Be available to adjust or extend working hours based on operational requirements, subject to company policies and applicable employment laws.
   • Assist with additional shifts, special assignments, urgent client requests, and unexpected operational demands.
   • Support employees with hands-on operational tasks when necessary.
   • Coordinate staffing adjustments to minimize service interruptions.
   • Demonstrate flexibility in responding to changing operational priorities.

9. Management Communication & Reporting:

   • Maintain regular and effective communication with the Operations Manager or District Manager.
   • Provide timely updates regarding employee attendance, staffing coverage, operational performance, and service completion.
   • Immediately report significant incidents, client complaints, safety concerns, equipment failures, and other operational issues.
   • Communicate staffing shortages, supply requirements, and additional service needs.
   • Follow up on management instructions and assigned corrective actions.
   • Prepare operational updates, inspection findings, and reports as requested.
   • Escalate issues requiring management approval or additional resources.