Reception Lead

Job Description

Job Description

Founded by Samer Habbas in 2006, the Law Offices of Samer Habbas & Associates has been serving justice and representing clients all across Southern California. For over a decade, our firm has lived up to its mission to help save people from legal injustice. When our clients face unexpected, life-altering accidents, it is our objective to help them through this difficult time as they get their lives back on track. We work hard so our clients can rest easy and take the time they need to heal and recover. Throughout our years of operation, we have strived to deliver excellent client services with one-on-one communication, so that our clients are well informed and expertly represented.

Why work with us? The Law Offices of Samer Habbas & Associates, PC embodies excellence in our craft. Over the years we have been ranked as a Best Law Firm by U.S. News Group, a proud member of the Million Dollar Advocates Forum, named to the National Trial Lawyers' Top 100, and an honored member of the National Academy of Personal Injury Attorneys. Working with us gives you the opportunity to work alongside and learn from some of the best Personal Injury Attorneys Southern California has to offer.

The Opportunity

The Law Offices of Samer Habbas & Associates, PC is seeking a professional and dedicated Reception Lead to join our growing team. This managerial role requires a highly organized, personable candidate who can provide daily support to the firm's Reception team. The ideal candidate should have experience in a Law Firm setting or transferable experience. This role is full-time, fully on-site in our Irvine, CA office.

Responsibilities

Managerial Duties:

• Manages day-to-day operations of the Firm's Reception team, including handling escalations, creating the Reception schedule, training team members and providing general managerial support
• Ensure the reception team maintains a welcoming appearance in the entrance area, front lobby, reception desk, and breakroom
• Delegates reception tasks such as calendaring, scheduling, and office inventory restocks
• Runs frequent reports and audits through Cox and CallRail to ensure operations are running smoothly
• Analyze call data, identify improvement opportunities, and make recommendations to the Director of Operations

Reception Duties:

• Professionally manages a multi-line phone system with poise, ease and confidence
• Personable and professional in greeting all employees and guests (clients, candidates, vendors, etc.)
• Assists with file clerk duties such as scanning and labeling documents
• Validates parking tickets for business-related guests
• Maintains client confidence by keeping client/attorney information confidential
• Provides general office support; takes on new projects and initiatives as required

Minimum Qualifications

• 2-3+ years managing a front desk environment
• 5+ years of receptionist/front desk experience and managing multi-line phone systems
• Superb communication etiquette (listening, verbal, and written) with excellent reading comprehension
• Strong interpersonal and relationship-building capabilities
• Collaborates well with others while independently motivated
• Comfortable with learning new computer software and AI programs
• Customer-focused and willing to go above and beyond if necessary to meet the needs of the business/clients
• Detail-oriented, customer-focused, and possesses intuitive problem-solving capabilities
• Approachable and professional, capable of navigating various situations with ease
• Proficient with Microsoft Office Suite, Google Workspace, Windows File Explorer, scanners, and copiers

Preferred Qualifications:

• Bachelor's degree
• Previous experience with case management software, such as Filevine
• 3+ years of experience working in a law firm or corporate legal environment

Benefits

• Salary commensurate with experience ($33.79 - $40.87/hr)
• We have a company culture that fosters career growth and opportunity
• We are a team – everyone is important and contributes to corporate growth and success
• Insurance benefits including health, dental, vision, and supplemental plans
• We recognize that time off to recharge is important, so we offer paid time off that starts to accrue on your first day of work
• Our generous 401k and profit share plan is designed with your future in mind

If you're the ideal candidate, we would like the opportunity to invite you to the office to discuss joining our team of talent.

The Law Offices of Samer Habbas & Associates, PC is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We are unable to sponsor or take over sponsorship of an employment Visa at this time.