Counter Sales Associate

Counter Sales Associate Position Details Location: Onsite – Doraville, GA Schedule: Monday to Friday, 7:00am – 4:00pm Responsibilities Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions. Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions. Drive sales growth by identifying opportunities to upsell, cross‑sell, and promote strategic products and programs. Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information. Process transactions efficiently while ensuring accuracy and a positive customer experience. Collaborate with Outside Sales Associates to support account growth and deliver seamless service. Manage special orders and follow up on order status, back‑orders, and delivery timelines to maintain customer satisfaction. Maintain a professional, organized counter environment that reflects our commitment to quality and service. Assist with inventory management, cycle counts, and stock organization. Adhere to all safety regulations, including proper use of PPE. Requirements 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred. Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions. Strong communication skills for consultative selling and customer engagement. Self‑motivated, results‑oriented, and able to thrive in a fast‑paced environment. Digital literacy and ability to learn new systems quickly. Organizational skills and ability to manage multiple priorities. Passion for delivering exceptional customer experiences. Ability to lift up to 50lbs and stand for extended periods. Pay Pay Range: $19.62 – $27.45 per hour. Benefits Health, dental, vision, paid time off, life insurance and 401(k) with company match. Mental health coverage, gender‑affirming and family‑building benefits, paid parental leave. Associate discounts, community involvement opportunities. Equal Employment Opportunity The Company is an equal opportunity employer and a government contractor that abides by federal wage regulations. Ferguson Enterprises, LLC. is an equal employment employer (F/M/Disability/Vet/Sexual Orientation/Gender Identity). It prohibits discrimination against qualified protected veterans and individuals on the basis of disability. #J-18808-Ljbffr