Customer Success Associate

In this role, the Customer Success Manager will manage a specific block of clients, driving growth within the customer base and developing and maintaining long‑term relationships by providing excellent customer service and consultative support. Responsibilities Achieve identified revenue and growth targets Respond to client inquiries & service requests pertaining to their programs and services Execute client contracts and programs Govern program oversight, including review of internal reporting and identification of issues Issue reports to clients Manage the renewal process with appropriate internal teams Provide client support, annual planning preparation and meetings where appropriate Execute manager and employee orientations (delivered telephonically or by webinar) and follow‑up on trauma, WPT initiatives, etc. Act as a liaison with internal departments to resolve issues that may arise with clients Co‑ordinate Quality Assurance Reviews Follow up on manager consultations Update and utilize the CRM (Customer Relationship Management) system Qualifications University degree in Business or a related field, or equivalent work experience 3‑5 years of experience in a sales or account‑management support role Previous experience with HR, Wellness programs, and/or EAP considered an asset Demonstrated ability to respond in a timely and strategic manner to day‑to‑day client requirements while identifying and uncovering business opportunities Ability or potential to manage a book of business independently Ability to meet clients as required, including some travel depending on client location (long‑term / as permitted based on company PWG guidelines) Ability to meet and exceed revenue targets Exceptional communication and interpersonal skills, with proven ability to develop relationships internally and externally Strong problem‑solving skills, solutions‑oriented, and able to collaborate with internal teams to address client requests Strong organizational and time‑management skills, self‑directed in managing multiple priorities in a fast‑paced environment Analytical and project‑management skills are an asset Equal Employment Opportunity Statement TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. #J-18808-Ljbffr TELUS