Client Services Specialist

Client Services Specialist

Company Summary

At Blue Ridge Behavioral Healthcare , Hope is Spoken Here. Our mission is to provide quality, community-based services that prevent and address mental health disorders, developmental disabilities, and substance use disorders.

We put people first-ensuring every individual is treated with dignity and respect while providing flexible, affordable, and timely services.

Join us in making a meaningful difference in the lives of those we serve as a Client Services Specialist. The schedule for this position is 8:00 AM - 4:30 PM with 30-minute lunch or 8:00 AM - 5:00 PM with one hour lunch, Monday - Friday.


Position Summary/Responsibilities

The Client Services Specialist will perform variety of clerical and administrative functions along with scheduling, rescheduling, and canceling appointments for multiple agency locations. The position will answer a high-volume phone calls and navigating calls by clients and/or service provider to appropriate staff. Managing appointments via phone, e-mail, electronic ticket system, or walk-in.

Additional responsibilities include:

• Greeting visitors and notify staff as needed and optimize scheduling to reduce downtime. Make follow-up and reminder calls and update status with the staff.
• Order and maintain office supplies, manage petty cash accounts and records, and prepare client materials by printing and assembling making workbooks and program handouts.
• Sort incoming and outgoing mail and monitor the document center and incoming faxes.
• Complete special projects for program managers and staff, including but not limited to preparing correspondence, printing labels, and filing, as assigned. Provide cross-coverage for essential daily tasks with other positions in the clerical pool.
• Occasionally travel in personal or agency vehicle to other agency sites for cross-coverage of other clerical positions.

Attendance and punctuality are essential to the support of clinical and support staff. Absences and tardiness deemed excessive create a significant and negative impact and cannot be tolerated.

While providing coverage at Franklin Road site, possible driving of agency vehicle one morning per week to Burrell Center for vehicle inspection by agency fleet management services.


Hiring Range

The anticipated base salary for this position is $33,093 to $38,917. Actual compensation offered within this range will be determined based on the candidate's experience, education, qualifications (knowledge, skills, and abilities), geographic location, complexity of role, and other relevant business considerations. We kindly ask that candidates do not discuss compensation until after an offer of employment is extended.

Requirements

• Education: High School Diploma or GED required.
• Experience: One (1) year customer service experience working with diverse client populations preferred. Two years' experience preferred working in a healthcare setting with scheduling functions, and an understanding of HIPPA (client confidentiality).
• Background Check: Fingerprints, State and FBI criminal record reports, drug test, and central registry report will be required upon selection.
• Safe Driving Record: This position requires transporting clients or driving agency vehicles. Candidates must have a good driving record, which is defined as no more than two moving violations in the last three years and no criminal moving violations in the last five years.

Special Work Conditions

While performing the duties of this job, the employee will often sit, stand, walk, and bend. Use of hands for placing and pulling objects. The employee frequently lifts and or carries up to 10 pounds and is not required to push or pull. Specific vision abilities required by this job include close vision (computer and documentation). Specific hearing required by this job includes normal tones. No overnight travel, occasional local travel using own transportation or agency vehicle. Driving requirements may be waived by Centralized Support Services Manager.

Why work at BRBH?

• Team atmosphere: Our small team works hard to change lives.
• Work/Life Balance: We have a great Paid Time Off policy - 21 days annually, which starts accruing on your first day, plus 10 paid holidays.
• We offer great benefits, including VRS (Virginia Retirement System)! Click here for more information:
• Stable Employer: BRBH provides multiple programs and services throughout the Roanoke Valley with over 350 employees working to provide quality care to our clients. We are proud to have served our community for over 50 years. BRBH maintains a drug-free workplace and is an equal opportunity employer. This position is located in Roanoke, VA.

EOE Statement

Blue Ridge Behavioral Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation general identify or expression, or any other characteristic protected by federal, state, or local laws.

Categories: Human Services/ Social Work/ Sociology/ Psychology/ Non-Profit/ Healthcare/ Social Services/ Counseling/ MSW/ BSW